Power Monitors, Inc. Logo

Power Monitors, Inc.

IT Support Specialist

Posted Yesterday
Remote
Hiring Remotely in Virginia, USA
Entry level
Remote
Hiring Remotely in Virginia, USA
Entry level
Provide first-line Tier 1/2 technology support for engineering, production, and office staff. Set up and troubleshoot computers, printers, phones, workstations, and network connectivity. Manage multiple support requests, assist nontechnical users, deploy and image workstations, and support account management, MDM, MFA, and security compliance procedures.
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Power Monitors, Inc. is seeking an IT Support Specialist to join our team.

You'll be the first point of contact for technology support across our engineering, production and office staff.

Basic Qualifications

- Experience providing help desk or desktop support (Tier 1/2)
- Familiarity with Windows and Mac; some Linux exposure is a plus
- Comfortable setting up and troubleshooting PCs, printers, phones and network connectivity
- Basic networking knowledge (IP addressing, DHCP, DNS, Wi-Fi)
- Clear communication and patience working with non-technical users
- Ability to juggle multiple requests and prioritize effectively
- Ability to learn and apply new technology quickly and efficiently

Candidates with the following skills will be given preference

- Active Directory / user account management
- Experience with MDM tools (Mosyle, Intune, or similar)
- Familiarity with MFA, security keys, and following security/compliance procedures (e.g., SOC 2)
- Experience imaging and deploying workstations
- CompTIA A+, Network+, or similar certification

This is an on-site position.

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