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Provide first-level IT help desk support for a 24x7 monitoring operation: troubleshoot hardware/software, log and document tickets, escalate to Tier 2, learn escalation fixes, recommend process improvements, and maintain urgent, organized support across shift schedules to help preserve high system/network uptime.
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Seeking a confident, self-starter to assist our technology department in keeping our nationally recognized Architecture & Engineering firm running. The IT Support Specialist candidate we seek must be highly motivated, able to handle multiple tasks efficiently, and detail oriented. Individuals must also have strong organizational and prioritizing skills. The technology staff at APD works closely in a team-based environment to provide solutions for our client-serving staff to operate efficiently. If you can manage your individual responsibilities while working together in a collaborative effort with others - you're the team member we are looking for! This position is ideal for someone early in their IT career who is looking to grow their technical skills while supporting a professional business environment.
Key Responsibilities
Responsibilities Include
• Entry-level IT support position with direct interaction with internal architectural and engineering staff.
• Create, document, escalate, and resolve internal issues and problems within our networking environment courteously and professionally.
• Monitor assigned tickets and tasks and provide service or escalation as necessary.
• Provide desktop, software, account management, and basic network support, including user account administration, password resets, email setup, software installation, and related troubleshooting.
• Deliver technical support over the phone and in person in our Fairport, NY office.
• Perform remote and onsite maintenance and support services.
• Support workstation deployments, employee onboarding and offboarding, equipment replacements, technology rollouts, and operational IT projects under the direction of senior IT staff.
• May include standing, lifting to 50 lbs., bending, sitting, or twisting.
• Entry-level IT support position with direct interaction with internal architectural and engineering staff.
• Create, document, escalate, and resolve internal issues and problems within our networking environment courteously and professionally.
• Monitor assigned tickets and tasks and provide service or escalation as necessary.
• Provide desktop, software, account management, and basic network support, including user account administration, password resets, email setup, software installation, and related troubleshooting.
• Deliver technical support over the phone and in person in our Fairport, NY office.
• Perform remote and onsite maintenance and support services.
• Support workstation deployments, employee onboarding and offboarding, equipment replacements, technology rollouts, and operational IT projects under the direction of senior IT staff.
• May include standing, lifting to 50 lbs., bending, sitting, or twisting.
Skills, Knowledge and Expertise
Minimum Qualifications
• Associate degree, technical training, relevant certifications, or equivalent experience in Information Technology preferred.
• Basic understanding of Microsoft 365, Active Directory, Windows networking concepts, and general IT troubleshooting. Exposure to DNS, DHCP, Group Policy, firewalls, or email systems is a plus.
• Working knowledge of computer and networking equipment.
• Proficient in Microsoft Windows and Office products.
• Strong troubleshooting skills with Windows workstations and common business software.
• Ability to organize, multi-task, and manage & own issues through resolution.
Preferred Qualifications
• Previous experience in technical support, customer service, help desk, internships, or similar technical roles is a plus.
• Experience creating scripts, automating tasks, or working with basic programming concepts is a plus.
• Experience supporting business software, CAD applications, or professional office environments is a plus.
• Familiarity with remote support tools, endpoint security software, or basic Linux administration is a plus.
• Associate degree, technical training, relevant certifications, or equivalent experience in Information Technology preferred.
• Basic understanding of Microsoft 365, Active Directory, Windows networking concepts, and general IT troubleshooting. Exposure to DNS, DHCP, Group Policy, firewalls, or email systems is a plus.
• Working knowledge of computer and networking equipment.
• Proficient in Microsoft Windows and Office products.
• Strong troubleshooting skills with Windows workstations and common business software.
• Ability to organize, multi-task, and manage & own issues through resolution.
Preferred Qualifications
• Previous experience in technical support, customer service, help desk, internships, or similar technical roles is a plus.
• Experience creating scripts, automating tasks, or working with basic programming concepts is a plus.
• Experience supporting business software, CAD applications, or professional office environments is a plus.
• Familiarity with remote support tools, endpoint security software, or basic Linux administration is a plus.
About
APD is a national firm that empowers our team to provide innovative solutions resulting in enduring relationships.
What you need to know about the NYC Tech Scene
As the undisputed financial capital of the world, New York City is an epicenter of startup funding activity. The city has a thriving fintech scene and is a major player in verticals ranging from AI to biotech, cybersecurity and digital media. It also has universities like NYU, Columbia and Cornell Tech attracting students and researchers from across the globe, providing the ecosystem with a constant influx of world-class talent. And its East Coast location and three international airports make it a perfect spot for European companies establishing a foothold in the United States.
Key Facts About NYC Tech
- Number of Tech Workers: 549,200; 6% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: Capgemini, Bloomberg, IBM, Spotify
- Key Industries: Artificial intelligence, Fintech
- Funding Landscape: $25.5 billion in venture capital funding in 2024 (Pitchbook)
- Notable Investors: Greycroft, Thrive Capital, Union Square Ventures, FirstMark Capital, Tiger Global Management, Tribeca Venture Partners, Insight Partners, Two Sigma Ventures
- Research Centers and Universities: Columbia University, New York University, Fordham University, CUNY, AI Now Institute, Flatiron Institute, C.N. Yang Institute for Theoretical Physics, NASA Space Radiation Laboratory
