AV Support Engineer
WPP is the creative transformation company. We use the power of creativity to build better futures for our people, planet, clients, and communities.
Working at WPP means being part of a global network of more than 115,000 accomplished people in 110 countries. WPP has headquarters in New York, London and Singapore and a corporate presence in major markets worldwide.
We create transformative ideas and outcomes for our clients through an integrated offer of communications, experience, commerce, and technology.
WPP and our award-winning agencies work with most of the world's biggest companies and organisations – from Ford, Unilever and P&G to Google, HSBC, and the UN. Our clients include 61 of the FTSE 100, 307 of the Fortune Global 500, all 30 of the Dow Jones 30 and 62 of the NASDAQ 100. WPP are the leader in the Bloomberg Gender Equality Index and 20th in the FTSE 100 rankings for Women on Boards.
Why we're hiring:
At WPP, technology is at the heart of everything we do, and it is WPP IT’s mission to enable everyone to collaborate, create and thrive. WPP IT is undergoing a significant transformation to modernise ways of working, shift to cloud and micro-service-based architectures, drive automation, digitise colleague and client experiences and deliver insight from WPP’s petabytes of data.
The IT/AV Support Engineer will be responsible for providing on-demand deskside IT, Audio/Video and Video Conferencing support for WPP employees and visiting clients. The role is also expected to provide general deskside IT and AV/VC support for various WPP events in North America on as-needed basis, local or remote
What you'll be doing:
- Deliver world class technology support services to WPP employees and visiting clients, operating within predefined structure, methodologies, and standards set by WPP IT
- Log all IT engagements into a ticketing system to ensure IT demand and performance data can be reported upon
- Serve as the 1st line of support for all IT/AV issues and requests for local executives.
- Perform basic AV troubleshooting including resetting devices, cable management, etc.
- Diagnose and escalate technical issues to service contracted IT or AV integrators
- Provide IT/AV training for all WPP employees in the site as needed
- Prepare and operate AV equipment for events such as Town Halls, pitches, and client meetings
- Prevent, identify, and resolve technical issues and update users on progress and resolutions
- Onsite support for video conference meetings and recordings, client pitch events
- Maintain phone connectivity in all AV presentation settings
- Interact with cable television provider for signal or transmission related issues
- Evaluate AV systems for software and hardware upgrades
- Assist in managing contracted AV integrators
- Ensures that WPP and WPP IT policies and procedures are adhered to
Who you'll be working with:
The IT/AV Support Engineer reports to the IT Operations Manager, and will support colleagues at our Three World Trade Center campus.
What you'll need:
- Must have MacOS and Windows OS experience
- Proven ability to handle challenging, rapid-response user support.
- Product experience with Crestron, Polycom, Microsoft 365
- Experience operating video and audio equipment in live production environment.
- Experience with lighting video conferences, productions and other events.
- Experience and knowledge of web conferencing platforms and standards – Microsoft Teams, Skype, Google Hangouts Meet, Zoom, SIP, and H.323
- Excellent client facing, presentation, interpersonal, and communication skills
- Ability to work to deadlines and manage multiple concurrent tasks while maintaining attention to detail
- Excellent self-organisation
- Completer / finisher mentality - has a strong track record of delivery, has attention to detail, is organised and demonstrates excellent time management skills
Who you are:
You're open: We are inclusive and collaborative; we encourage the free exchange of ideas; we respect and celebrate diverse views. We are accepting: of new ideas, new partnerships, new ways of working.
You're optimistic: We believe in the power of creativity, technology and talent to create brighter futures or our people, our clients and our communities. We approach all that we do with conviction: to try the new and to seek the unexpected.
You're extraordinary: We are stronger together: through collaboration we achieve the amazing. We are creative leaders and pioneers of our industry; we provide extraordinary every day.
What we'll give you:
Passionate, inspired people – We promote a culture of people that do extraordinary work.
Scale and opportunity – We offer the opportunity to create, influence and complete projects at a scale that is unparalleled in the industry.
Challenging and stimulating work – Unique work and the opportunity to join a group of creative problem solvers. Are you up for the challenge?
The base salary range for this position at the time of this posting is indicated below. Individual compensation varies based on job-related factors, including location, business needs, level of responsibility, experience, and qualifications. We offer a competitive benefits package, go to https://wpp.mobi/WPP-US-BENEFITS for more details.
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$60,000—$140,000 USD
WPP is an equal opportunity employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability. We believe in creating a dynamic work environment that values diversity and inclusion and strives to recruit a diverse slate of candidates to help us achieve that goal.
Please read our Privacy Notice (https://www.wpp.com/people/wpp-privacy-policy-for-recruitment) for more information on how we process the information you provide.