Junior Manager, Fan Engagement

At Warner Music Group, we’re a global collective of music makers and music lovers, tech innovators and inspired entrepreneurs, game-changing creatives and passionate team members. Here, we turn dreams into stardom and audiences into fans. We are guided by three core values that underpin everything we do across all our diverse businesses: 

• Curiosity: We do our best work when we’re immersing ourselves in culture and breaking through barriers. Curiosity is the driving force behind creativity and ingenuity. It fuels innovation, and innovation is the key to our future. 

• Collaboration: Making music and bringing it to the world is all about the power of originality amplified by teamwork. A great idea, like a great song, travels globally. We ignite passions and build connections across our diverse community of artists, songwriters, partners, and fans.

• Commitment: We pursue excellence for our team and our talent. Everything in music starts with a leap into the unknown, and we’re committed to keeping the faith, acting with integrity, and delivering on our promises.

WMG is home to a wide range of artists, musicians, and songwriters that fuel our success. That is why we are committed to creating a work environment that actively values, appreciates, and respects everyone.  We encourage applications from people with a wide variety of backgrounds and experiences.

Consider a career at WMG and get the best of both worlds – an innovative global music company that retains the creative spirit of a nimble independent.
 

Job Title: Junior Manager, Fan Engagement

Location:  LA or NYC

A little bit about our team:

We are seeking a highly organized and motivated Junior Manager, Fan Engagement to join Warner Music Group’s Global Marketing team.

Your role:

The Junior Manager, Fan Engagement (LA) will play a key role in delivering Warner Music Group’s CRM and direct-to-fan campaigns across email and mobile channels. As part of the Global Marketing team, this role supports the execution of high-volume campaigns that connect artists directly with their fans worldwide.

The role requires hands-on CRM and email production experience, attention to detail and a passion for music marketing. Working closely with label stakeholders and the global Fan Engagement team, the Junior Manager will ensure campaigns are built, tested and deployed to the highest standard, while contributing to best practices that make WMG’s direct-to-fan marketing more effective.

Here you’ll get to:

Campaign Management & Execution

• Build, test and deploy email, SMS and WhatsApp campaigns for artists across WMG labels globally.
• Collaborate with label stakeholders and internal teams to ensure campaigns are delivered accurately and on time.
• Maintain a high standard of quality control across all campaign assets and workflows.

Support for CRM Strategy

• Develop and maintain campaign templates and examples that raise standards and streamline future planning.
• Contribute to fan-first marketing strategies that help labels grow and monetize their audiences.
• Support the adoption of best practices in campaign execution across the company.

Data & Insights

• Provide reporting and insights on campaign performance to help improve engagement and ROI.
• Support the wider Fan Engagement and Audience teams in ensuring fan data is accurate, segmented and actionable.
• Assist in monitoring how fans interact with campaigns to refine targeting and content.

Tools & Processes

• Gain proficiency with Salesforce Marketing Cloud and WMG’s broader marketing technology stack.
• Use project management tools (e.g. Airtable, Asana, Trello, Monday.com) to manage campaign workflows.
• Stay current on new features and updates to tools, recommending improvements where relevant.

About you:

• You have 2-3 years’ experience in CRM or campaign production (email/SMS/WhatsApp), ideally in music or consumer-facing industries.
• You have hands-on experience building and deploying campaigns in Salesforce Marketing Cloud or similar platforms.
• You have working knowledge of HTML/CSS/SQL.
• You are comfortable managing multiple campaigns in a fast-paced, deadline-driven environment.
• You are proficient with Excel/Google Sheets and presentation tools.
• You have experience with project management software (Airtable, Asana, Monday.com, Trello).
• You are detail-oriented, with a commitment to accuracy and quality control.
• You have passion for music and the artist-fan relationship, with a clear understanding of the role email plays in direct-to-fan marketing.

We’d love it if you also had:

• Fluency in Spanish

As the home to 10K Projects, Asylum, Atlantic Music Group, East West, FFRR, Fueled by Ramen, Nonesuch, Parlophone, Rhino, Roadrunner, Sire, Warner Records, Warner Classics, and several other of the world’s premier recording labels, Warner Music Group champions emerging artists and global superstars alike. And our renowned publishing company, Warner Chappell Music, represents genre-spanning songwriters and producers through a catalog of more than one million copyrights worldwide. Warner Music Group is also home to ADA, which supports the independent community, as well as artist services division WMX. In addition, WMG counts film and television storytelling powerhouse Warner Music Entertainment among its many brands.

Together, we are Warner Music Group: Independent Minds. Major Sound.

Love this job and want to apply?

Click the “Apply” link at the top of the page, or apply directly with your LinkedIn. Applying with LinkedIn will import all of the information you put in your profile, but will still allow you to upload a resume and cover letter.

Don’t be discouraged if you don’t hear from us right away. We’re taking our time to review all resumes, and to find the best people for WMG.

Thanks for your interest in working for WMG. We love it here, and think you will, too.
 

Warner Music Group is an Equal Opportunity Employer.

Links to relevant documents:

2026 Benefits At A Glance final.pdf

EVerify Participation Poster.pdf

Right To Work .pdf