Similar Jobs
Retail
The Key Holder will lead store operations, support staff, enhance customer experiences, maintain store presentation, and uphold safety protocols.
AdTech • Digital Media • Marketing Tech
As a Support Engineer, you'll provide exceptional customer support, analyze issues, and develop solutions while mastering ad technologies. You'll collaborate with diverse teams and potentially work on high-profile events.
Top Skills:
ExcelSQL
AdTech • Digital Media • Marketing Tech
As Director of Sales, you'll grow client relationships in video advertising, increase market share, and drive revenue through strategic account management and sales initiatives.
Top Skills:
CtvCustomer Relationship ManagementVideo Advertising
Catbird is looking for experienced Key Holders to join our retail team in NYC. As a Key Holder, you will be a leader on our store team assisting with the store operations and supervision of staff.
About Catbird
In our 20 years in business, Catbird has become an icon, the ultimate destination for gifts and jewelry. Founded in Brooklyn, NY, Catbird is a mecca for an international cast of shoppers who come to visit the brick and mortar stores of their beloved website. Both our stores and website are filled with a carefully curated selection of designers, including our in-house line of jewelry. Our Catbird line is made in our Brooklyn studio and with a few trusted partners, using ethically sourced materials and conflict-free stones. Highly trained Catbird jewelers oversee every step of the process. We are dedicated to a return to local manufacturing – what our neighborhood was famous for. Catbird is a proud member of the CFDA, certified Made in New York, and No Dirty Gold.
The key to our success is remaining true to our values:
-We believe in being an anti-racist organization and actively championing diversity, inclusion, and equity
-We believe in making and selling things people will want to keep forever and will bring continuous joy.
-We believe in doing everything we can ourselves.
-We believe in always thinking of the long game and not focusing on a quick profit.
-We believe we are the best at what we do and we work hard to make sure we know how to sustain it as we grow.
-We believe in treating everyone (coworkers, customers, vendors) with deep respect, kindness, and honesty.
Key Responsibilities
- All aspects of customer service to create a welcoming and helpful buying experience for our customers
- Weld Catbird’s forever jewelry line onto our customers
- Maintain Catbird’s high quality standards and consistency despite fast paced environment and repetitiveness of work.
- Assisting managers to receive, price, display, clean, and maintain inventory throughout the store.
- Assists with supervising and training Sales Associates/Zappers
- Open and closes store and is a point person on processes and procedures.
- Assist sales associates with various customer service issues (i.e. dissatisfied customer, returns, defective merchandise) and have the capacity to know when to step in an escalated situation gracefully.
Our Ideal Candidate
- Retail leadership experience required
- Ability to prioritize during busy time
- Flexible in regards to both scheduling and location
- Jewelry experience a plus
- Looking for someone who understands that customer service is the MOST important thing.
- Someone who is nice, friendly, easy to get along with and has a good measure of common sense.
- We never pressure anyone into buying — we don’t work on commission and we celebrate getting to make our customers truly happy!
Catbird NYC New York, New York, USA Office
108 N 7th St,, New York, New York, United States, 11249
What you need to know about the NYC Tech Scene
As the undisputed financial capital of the world, New York City is an epicenter of startup funding activity. The city has a thriving fintech scene and is a major player in verticals ranging from AI to biotech, cybersecurity and digital media. It also has universities like NYU, Columbia and Cornell Tech attracting students and researchers from across the globe, providing the ecosystem with a constant influx of world-class talent. And its East Coast location and three international airports make it a perfect spot for European companies establishing a foothold in the United States.
Key Facts About NYC Tech
- Number of Tech Workers: 549,200; 6% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: Capgemini, Bloomberg, IBM, Spotify
- Key Industries: Artificial intelligence, Fintech
- Funding Landscape: $25.5 billion in venture capital funding in 2024 (Pitchbook)
- Notable Investors: Greycroft, Thrive Capital, Union Square Ventures, FirstMark Capital, Tiger Global Management, Tribeca Venture Partners, Insight Partners, Two Sigma Ventures
- Research Centers and Universities: Columbia University, New York University, Fordham University, CUNY, AI Now Institute, Flatiron Institute, C.N. Yang Institute for Theoretical Physics, NASA Space Radiation Laboratory
