Lead Account Executive

Nuna has established its brand in the B2B space over the last decade by shifting the US healthcare system towards an incentive model that rewards healthcare providers for positive outcomes. Leveraging our collective backgrounds and insights, we are now crafting an innovative, new consumer app - a healthcare companion experience that further improves outcomes for people with chronic conditions. We are doing so by filling  a critical gap:  helping patients to manage their chronic conditions and general health at home, while providing  a bridge to their care team between visits. 

The Lead Account Executive (AE) owns the relationship with Nuna customers, healthcare providers and payers, to ensure they stay and grow with us. As the primary business contact, the AE is responsible for coordinating the technical implementation of our product, ensuring that customers successfully meet goals defined during onboarding, and growing the relationship. The AE consistently provides excellent customer service to accounts, as well as represents customer needs and priorities to other teams at Nuna (e.g., Product). 

Candidates must be based on the East Coast and available to work Eastern Time business hours. The job includes up to 30% travel to East Coast partner locations.

• Serve as general account manager, with indirect P&L responsibility, owning overall customer relationships, implementation and operations 
• Manage all customer communications, identify/mitigate risks, and resolve conflicts and issues
• Act as pre/post-sales lead, surfacing strategic customer needs and goals and identifying overlap with Nuna Product roadmap and capabilities 
• Lead discussions with customer stakeholders to establish business needs and identify how Nuna products can be configured or brought to bear to support customer value programs 
• Serve as primary source of customer requirements definition, aligning functional needs with Nuna product suite and documenting data dependencies, configurations, and stakeholder needs 
• Assist implementation managers with the establishment of delivery timelines, managing scope and resourcing 
• Serve as voice of the customer to internal Nuna teams, addressing unmet customer needs to Nuna Engineering and Product leadership 
• Identify and lead growth opportunities - including increasing authorized outreach populations and expanding into other chronic conditions
• Run regular customer business reviews and share customer status of customers with all of Nuna

• Minimum Bachelor's degree in a Sciences, Technical and/or Business discipline
• 7+ years of experience as customer liaison in delivering accurate and scalable enterprise solutions,  bringing boundless positive energy and drive to tackle problems and delight customers
• Demonstrated experience managing a portfolio of key client accounts and developing strategies to grow business opportunities
• Knowledge of healthcare technology, ideally patient-facing applications paired with proficiency in healthcare data and standards
• Ability to distill complex concepts and relay to a variety of stakeholders from C-level leadership to frontline staff knowing when to jump into the weeds or give more high-level context to your audience 
• Exceptional interpersonal skills with the ability to cultivate and maintain trusted relationships with key business leaders
• Demonstrated experience navigating complex health plans as a vendor and/or consultant including participating in and contributing to the contract negotiation process
• Ability to quickly learn our product suite inside and out, demo and map quickly between what customer wants and our product capabilities
• Implementation oversight experience as both a healthcare vendor and consultant
• Technical proficiency sufficient to gain buy-in from health IT stakeholders

• Previous experience in a start-up culture

We take into account an individual’s qualifications, skillset, and experience in determining final salary. This role is eligible for health insurance, life insurance, retirement benefits, participation in the company’s equity program, paid time off, including vacation and sick leave. The expected salary range for this position is $166,000 to $200,000. The actual offer will be at the company’s sole discretion and determined by relevant business considerations, including the final candidate’s qualifications, years of experience, and skillset.

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