Lead Applications Analyst, SAP

Fortune Brands Innovations, Inc. is an industry-leading home, security and digital products company. We’re focused on exciting opportunities within the home, security and commercial building markets. Our driving purpose is to elevate every life by transforming spaces into havens. We believe our work and our brands can have incredibly positive impacts for not just our business and shareholders, but for people and the planet, too.

At Fortune Brands, we’re building something big. We’re advancing exciting innovations in all of our products and processes. We’re delivering trust, dependability, sustainability, and style. To make it all happen, we’ve transformed our workplace into an environment where smart, ambitious people have the support to reach their fullest potential.

When you join Fortune Brands, you become part of a high-performing team empowered to think big, learn fast and make bold decisions. We support an inclusive culture where everyone is encouraged be their authentic selves, and where our differences and unique perspectives are a key strength.

Explore life at Fortune Brands here.

RESPONSIBLIITIES:

What you will be doing

We are seeking a highly skilled and experienced C4C Sales and Service Architect to join our dynamic team. In this role, you will lead the design, development, and implementation of solutions within the SAP Cloud for Sales and Service platforms. You will collaborate with cross-functional teams to deliver innovative and scalable solutions that meet business needs.

• System Support: Provide day-to-day system and application support, including user setup, management, and training. Troubleshoot and debug system issues.
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• Technical Development and Project Support: Design, develop, and implement custom functionalities and integrations using SAP Cloud SDK and other tools. Customize and extend SAP Sales and Service Cloud functionalities based on business requirements. Implement integrations between SAP Sales and Service Cloud and other systems, including mash-up development.
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• Development Expertise: Utilize advanced programming skills within SAP Sales and Service Cloud, demonstrating proficiency with SDK Cloud Studio Development Tool, SAP Cloud Platform Integration (SCPI) tool, and transport processes through the C4C Landscape. Apply knowledge of C4C Reporting and Analytics, and expertise in Business Configurator/Scoping to deliver tailored solutions.
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• Business Requirements: Analyze business needs and translate them into technical solutions within SAP Cloud for Sales and Service. Create clear and effective reporting based on business requests.
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• System Optimization: Optimize system performance, ensure scalability, and suggest improvements to existing configurations and workflows. Facilitate upgrades, patching, and module implementations.
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• Collaboration & Leadership: Partner with stakeholders to ensure seamless integration of SAP modules and third-party systems. Provide technical leadership by coordinating and supporting managed services/external resources and priorities, mentoring junior developers and guiding the implementation of best practices. Collaborate with business teams to refine internal processes and systems, driving efficiency and standardization. Optimize system performance, ensuring scalability and reliability. Suggest innovative uses for new features introduced in quarterly releases and recommend enhancements to existing configurations and workflows to boost system performance and improve user experience.
   
• Testing & Documentation: Conduct system testing, debugging, and documentation. Assist in the design, development, testing, and deployment of system configuration changes, workflows, process extensions, and events.
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• Governance & Risk Management: Leverage IT governance processes to ensure proper project definition and control. Manage risk through corporate compliance and support Agile methodologies.
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• Continuous Learning: Stay up to date with the latest SAP C4C Sales and Service technologies and best practices.
   
• Coordinate and support managed services/external resources and priorities.

BASIC QUALIFICATIONS:

• 7+ years’ experience with SAP Cloud architecture development and implementation with Customer Service and Sales focus. 
• Proficiency in programming languages such as ABSL, ABAP, Java, or JavaScript.
• Proficiency with Fiori user experience and apps framework
• Strong understanding of SAP C4C integration tools and APIs.  SCPI and Marketing Cloud a plus. 
• Telephony integrations, preferably CXOne
• Proven track record of successful, full-scale SAP C4C implementation projects from a leadership and development perspective, preferably using the Agile development methodology
• Self-motivated, team player that is task oriented and able to work with minimal supervision.
• Past experience working with the offshore and ability to administrate the offshore delivery
• Strong problem solving and analytical skills.
• Hands-on focus on system usability, user training where applicable, and customer satisfaction.
• Comfortable and competent in developing technical design specifications, documenting system and business processes from inception to completion to build organization and system knowledgebases.
• Ability to build and maintain cross-functional work relationships with internal/external customers.

PREFERRED QUALIFICATIONS:

• Bachelor’s degree in information systems, Computer Science, Engineering, or related discipline.
• Experience in the following areas
  • SAP Jam
  • Customer Portals
  • SAP Business Technology Platform (BTP).
• System knowledge of SAP ECC and SCM or other large ERP system a plus.
• Knowledge of agile development methodologies.
• Familiarity with other Enterprise CRM applications (Oracle, Microsoft Dynamics).

Fortune Brands believes in fair and equitable pay. A reasonable estimate of the base salary range for this role is Hiring Pay Range: $105,000 USD - $165,000 USD. Please note that actual salaries may vary within the range, or be above or below the range, based on factors including, but not limited to, education, training, experience, professional achievement, business need, and location. In addition to base salary, employees will participate in either an annual bonus plan based on company and individual performance, or a role-based sales incentive plan.

At Fortune Brands, we support the overall health and wellness of our associates by offering comprehensive, competitive benefits that prioritize all aspects of wellbeing and provide flexibility for our teammates’ unique needs. This includes robust health plans, a market-leading 401(k) program with a company contribution, product discounts, flexible time off benefits, adoption benefits, and more. We offer numerous ERGs (Employee Resource Groups) to foster a sense of belonging for all associates.

Fortune Brands is built on industry-leading brands and innovation within the high-growth categories of water, outdoors and security. The Company makes innovative products for residential and commercial environments, with a growing focus on digital solutions and products that add luxury, contribute to safety and enhance sustainability. To learn more, visit our website at fbin.com.

Equal Employment Opportunity

Fortune Brands is an equal opportunity employer. Fortune Brands evaluates qualified applicants without regard to race, color, religion, sex, gender identity or expression, national origin, ancestry, age, disability/handicap status, marital status, protected veteran status, sexual orientation, genetic history or information, or any other legally protected characteristic.

Reasonable Accommodations

Fortune Brands is committed to working with and providing reasonable accommodations to individuals with disabilities. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application or interview process, please contact us at [email protected] and let us know the nature of your request along with your contact information.

Important Notice: Protect Yourself from Fraudulent Job Postings

To protect yourself from fraudulent job postings or recruitment scams, please note that Fortune Brands job postings are exclusively hosted on our website at fbin.com/careers via our SmartRecruiters platform. Fortune Brands will never request banking information or sensitive personal details until an offer of employment has been accepted and the onboarding process begins.