Lead design, develop, and implement ServiceNow solutions across ITSM, ITOM, and SPM. Architect integrations (REST/SOAP/MID), write complex client/server scripts, mentor developers, conduct code reviews, monitor platform health, and recommend platform improvements.
This is a remote position.
Job Title: Lead Developer – ServiceNow
Experience: 6 to 8 years
Job Location: Remote
Job Type: Full-time
Job Summary:
We are seeking a highly skilled and motivated Lead Developer – ServiceNow to join our remote team. The ideal candidate will have 6 to 8 years of hands-on experience in designing, developing, and implementing ServiceNow solutions, with expertise across IT Service Management (ITSM), IT Operations Management (ITOM), Strategic Portfolio Management (SPM), scripting, and third-party integrations. This role requires strong technical leadership and the ability to mentor junior developers while collaborating with cross-functional teams.
Key Responsibilities:
- Lead the design and development of custom ServiceNow applications and modules across ITSM, ITOM, and SPM.
- Architect and implement solutions using ServiceNow best practices.
- Develop and maintain complex server-side and client-side scripting (Business Rules, Script Includes, UI Policies, UI Actions, etc.).
- Manage and build integration solutions between ServiceNow and external systems using REST, SOAP, MID Server, etc.
- Collaborate with stakeholders to gather requirements and translate them into technical designs.
- Provide technical guidance to a team of ServiceNow developers and administrators.
- Conduct code reviews and ensure adherence to coding standards and development methodologies.
- Monitor platform health and perform performance tuning as needed.
- Stay current with new ServiceNow features and functionalities and recommend improvements.
Required Skills & Experience:
- 6 to 8 years of hands-on experience with ServiceNow platform development and administration.
- Strong expertise in ITSM, ITOM (Discovery, CMDB, Event Management), and SPM (formerly ITBM).
- Proficient in JavaScript and ServiceNow scripting (both client and server-side).
- Experience with ServiceNow Integrations using REST, SOAP, and MID Servers.
- Familiarity with Flow Designer, IntegrationHub, and Automation capabilities.
- Proven experience in handling complex ServiceNow projects and leading development teams.
- Strong understanding of Agile and DevOps methodologies in ServiceNow environments.
- Excellent problem-solving, analytical, and communication skills.
Requirements
Required Skills & Experience:
- 6 to 8 years of hands-on experience with ServiceNow platform development and administration.
- Strong expertise in ITSM, ITOM (Discovery, CMDB, Event Management), and SPM (formerly ITBM).
- Proficient in JavaScript and ServiceNow scripting (both client and server-side).
- Experience with ServiceNow Integrations using REST, SOAP, and MID Servers.
- Familiarity with Flow Designer, IntegrationHub, and Automation capabilities.
- Proven experience in handling complex ServiceNow projects and leading development teams.
- Strong understanding of Agile and DevOps methodologies in ServiceNow environments.
- Excellent problem-solving, analytical, and communication skills.
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