Lead, Full Time - Heartland T/C

Consistently treat all customers and employees with respect and contribute to a positive work environment. 

Promote customer loyalty by educating customers about our loyalty programs. 

All leads are expected to become experts of the brand's selling behaviors by role modeling these behaviors with every customer who walks through our doors and allowing us to provide an exceptional customer experience. 

Support sales leader during (non-peak) hours, with the customer as the primary focus  

Support the store leadership team by collaborating effectively with employees and ensuring work tasks are completed in a timely and efficient manner 

Build and share expertise in the product lifecycle 

Support completion of work before or after the store operating hours, inclusive of opening and/or closing checklists 

Leverage omni-channel to deliver a frictionless customer experience. 

Ensure all compliance standards are met. 

You embody Gap Inc’s Purpose, Mission, Vision, Values and Behaviors 

Provides clear and direct communication of expectations.  

Ability to utilize technology effectively to engage with customers and team to meet goals 

Demonstrate interest and initiative towards continuous improvement and growth 

Agreeable to work a flexible schedule to meet the needs of the business, including holiday, evening, overnight and weekend shifts. 

Able to maneuver around the sales floor, stockroom and office and can lift up to 30 pounds.