Lead PLM Business Systems Analyst

Chamberlain Group (CG) is a global leader in intelligent access and Blackstone portfolio company. Powered by our myQ technology, we make access simple and secure for millions of homeowners, businesses, and communities worldwide. Our flagship brands, LiftMaster®  and Chamberlain® , are found in 51+ million homes, and 14 million+ people rely on the myQ®  app daily.

This role is within Chamberlain Group's IT Enterprise Applications function. A successful incumbent is expected to (i) collaborate with business stakeholders, understand business processes, and elicit, define, and analyze requirements; (ii) design, configure, develop, test, implement, support, and maintain applications that enable business processes, focused on PTC WindChill, Creo, and related applications.

Job Responsibilities:

• Design, configure, develop, test, implement, and support applications that enable PLM business processes, focused on PTC WindChill, Creo, and related applications
• Lead groups of cross-functional business stakeholders to understand business processes, gaps, pain points, and objectives; guide the team to elicit, define, and analyze business requirements
• Lead project teams to define and design proposed solutions that meet requirements and adhere to platform and application design guidelines, strategies, and industry best practices
• Collaborate with application developers to create functional specifications for complex custom development that adheres to design guidelines and industry best practices
• Lead the creation of test cases for business processes and system functions, ensuring traceability and coverage of requirements; execute tests; facilitate cross-functional groups through test execution; lead analysis and resolution of defects
• Collaborate with business stakeholders to create documentation and training materials; support training delivery and organizational change management
• Support production systems; proactively work to analyze and resolve production problems in a timely manner; resolve end user service requests; lead production support processes including identification of issue severity, root cause, and path to resolution
• Identify opportunities to leverage applications to improve business processes, and support business re-engineering efforts; research and represent industry best practices
• Plan and manage small to medium sized projects leveraging appropriate project management methodology
• Comply with health and safety guidelines and rules; managers should also ensure compliance across their teams.
• Protect Chamberlain Group’s reputation by keeping information confidential.
• Maintain professional and technical knowledge by attending educational workshops, reading professional publications, establishing personal networks, and participating in professional societies.
• Contribute to the team effort by accomplishing related results and participating on projects as needed.

Job Requirements:

• Bachelor’s degree in Information Systems or equivalent
• Minimum 9 years’ experience in Information Technology, preferably applications development or configuration.
• Minimum 7 years hands-on experience with PTC WindChill including hands-on configuration
• At least one full lifecycle implementation of PTC WindChill including Blueprint phase
• Minimum 7 years working with business processes related to PLM such as New Product Development, Product Lifecycle Management, Documentation Change Control, Issue Tracking, and CAD Modeling Tools

Knowledge, Skills, and Abilities:

• Outstanding skills in systems analysis, problem analysis, debugging, troubleshooting, and technical error resolution across multiple technologies. Can organize and lead teams to analyze/debug/resolve problems.
• Leading knowledge of SDLC; able to manage a complex solution from design through development, testing, and deployment including change management, communications and training; identify and implement process improvements to increase efficiency and effectiveness of the SDLC.
• Recognized "go-to" resource by business stakeholders to help analyze and solve business problems; considered an indispensable partner by business stakeholders; lead business requirements analysis, develop a point of view, and recommend solutions based on experience and industry best practices.
• Expertise in data analysis; strong knowledge of business reporting needs and KPIs and ability to translate those needs into reporting solutions; strong knowledge of application data models, able to analyze data to answer business questions and present results to business stakeholders.
• Business Relationships: Build and maintain strong relationships with stakeholders from end users to Directors; proactively manage stakeholder expectations; sought out as a trusted advisor.
• Project Management: Able to create work breakdown structure and project plans and manage execution for small to medium sized, moderately complex projects.
• Communicate clearly and effectively in both written and verbal communications; concise and direct; can speak in business language, articulate a point of view and drive to a business decision.

Other:

• Able to travel occasionally domestically

Preferred Job Requirements:

• Master's degree in Computer Science
• Experience with CAD tools such as Creo
• Experience with PTC MPMLink and ProjectLink
• Experience with Atlassian software
• Experience in a consumer durable goods manufacturing company or equivalent

Chamberlain Group wants all of its employees to succeed and encourages people of all backgrounds to apply. We’re proud to be an Equal Opportunity Employer, and you’ll be considered for this role regardless of race, color, religion, sex, national origin, age, sexual orientation, ancestry; marital, disabled or veteran status. We’re committed to fostering an environment where people of all lived experiences feel welcome.  

Persons with disabilities who anticipate needing accommodations for any part of the application process may contact, in confidence [email protected].

NOTE: Staffing agencies, headhunters, recruiters, and/or placement agencies, please do not contact our hiring managers directly.