Our Mission
Healthcare should work for patients, but it doesn’t. In their time of need, they call down outdated insurance directories. Then wait on hold. Then wait weeks for the privilege of a visit. Then wait in a room solely designed for waiting. Then wait for a surprise bill. In any other consumer industry, the companies delivering such a poor customer experience would not survive. But in healthcare, patients lack market power. Which means they are expected to accept the unacceptable.
Zocdoc’s mission is to give power to the patient. To do that, we’ve built the leading healthcare marketplace that makes it easy to find and book in-person or virtual care in all 50 states, across +200 specialties and +12k insurance plans. By giving patients the ability to see and choose, we give them power. In doing so, we can make healthcare work like every other consumer sector, where businesses compete for customers, not the other way around. In time, this will drive quality up and prices down.
We’re 18 years old and the leader in our space, but we are still just getting started. If you like solving important, complex problems alongside deeply thoughtful, driven, and collaborative teammates, read on.
Your impact on our mission
Zocdoc’s most important asset is our people. As a Lead G&A Recruiter, you’ll play an essential role in our company’s growth by supporting staffing for growing teams across Marketing, Operations, POps, and more. Your ability to think outside of the box to identify, attract, and close the nation’s best talent, paired with your passion for creating an efficient and highly personalized candidate experience, will impact our employees and patients for years to come.
You’ll enjoy this role if you are…
- Motivated by working in a fast-paced, data-driven recruitment environment, where we blend art and science to hit our goals
- A leader by example; you enjoy inspiring and motivating your peers through a personal demonstration of excellence in your work
- Highly autonomous, and enjoy tackling complex challenges. You welcome ambiguity and get excited about the unknown
- Passionate about continuously improving everything you touch, from candidate experience to recruitment processes to stakeholder relationships. You’re not afraid to ask questions and challenge processes and opinions to drive the most impactful recruiting outcomes
Your day to day is…
- Full ownership of the end-to-end recruitment process within our G&A org, from initial sourcing to closing candidates, ensuring a seamless and positive experience for both candidates and hiring teams for a full range of roles from Associate to Director
- Monitoring the health of your pipelines, using data to provide relevant updates to partners on all roles, identify areas for improvement, and collaborate with others on solving recruiting challenges
- Partnering closely with stakeholders from across the business and proactively keeping everyone in the loop of current role status; fielding questions about process, market conditions, roadblocks, progress, etc.
- Fostering a culture of excellence, collaboration, and belonging
You’ll be successful in the role if you have…
- 6+ years of experience owning end-to-end recruiting processes at all levels, with a strong focus on executive relationship building
- A deep understanding of the recruiting industry; you’re up to date on the latest market trends, recruiting tools and best practices
- Strong interpersonal skills, with a proven track record of building trust and credibility with both candidates and stakeholders at all levels
- Excellent written and verbal communication skills! You believe that multiple mediums of communication are the key to success
- A metrics-driven mindset; you leverage data to understand the health of your pipelines and identify ways to improve hiring efficiencies
- Proficiency in applicant tracking systems and other HR technologies to support data-driven decision-making and process optimization. A few tools that we use: Greenhouse, LinkedIn Recruiter, Workday
- A passion for building inclusive, diverse teams; you utilize a variety of methods to attract the best talent and deliver an exceptional candidate experience to all
- Humility. You believe in treating all people with dignity and respect, regardless of title or tenure
Benefits
- Flexible, hybrid work environment at our convenient Soho location
- Unlimited Vacation
- 100% paid employee health benefit options (including medical, dental, and vision)
- Commuter Benefits
- 401(k) with employer funded match
- Corporate wellness program with Wellhub
- Sabbatical leave (for employees with 5+ years of service)
- Competitive paid parental leave and fertility/family planning reimbursement
- Cell phone reimbursement
- Catered lunch everyday along with beverages and snacks
- Employee Resource Groups and ZocClubs to promote shared community and belonging
- Great Place to Work Certified
About us
Zocdoc is the country’s leading digital health marketplace that helps patients easily find and book the care they need. Each month, millions of patients use our free service to find nearby, in-network providers, compare choices based on verified patient reviews, and instantly book in-person or video visits online. Providers participate in Zocdoc’s Marketplace to reach new patients to grow their practice, fill their last-minute openings, and deliver a better healthcare experience. Founded in 2007 with a mission to give power to the patient, our work each day in pursuit of that mission is guided by our six core values. Zocdoc is a private company backed by some of the world’s leading investors, and we believe we’re still only scratching the surface of what we plan to accomplish.
Zocdoc is a mission-driven organization dedicated to building teams as diverse as the patients and providers we aim to serve. In the spirit of one of our core values - Together, Not Alone, we are a company that prides itself on being highly collaborative, and we believe that diverse perspectives, experiences and contributors make our community and our platform better. We’re an equal opportunity employer committed to providing employees with a work environment free of discrimination and harassment. Applicants are considered for employment regardless of race, color, ethnicity, ancestry, religion, national origin, gender, sex, gender identity, gender expression, sexual orientation, age, citizenship, marital or parental status, disability, veteran status, or any other class protected by applicable laws.
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Top Skills
Zocdoc New York, New York, USA Office
568 Broadway, New York, NY, United States, 10012
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