Job Description
Lead the forefront of innovative solutions analysis in a dynamic tech environment, driving success through expertise in data analytics and technical program delivery.
The goal of Digital Document Services (DDS) is to provide solution and associated services for creation, capture, storage, retention, search and retrieval of document data and related artifacts & documents. These data are about client identification, relationships, products and transactions and pertains to corporate business. The overall Platform provides solutions towards content capture and management of structured and unstructured data including storage and management of images and provides comprehensive search technology across the firm.
As an experienced professional in Business Analysis, you'll shape the technology solutions that drive strategic initiatives across the firm. Working at the intersection of business and technology, you'll interact with colleagues in various lines of businesses to learn about challenges and opportunities and translate that insight into high-quality solutions. In addition to working with the development team to create new solutions, you'll help optimize existing technology and identify new capabilities. While your role requires deep technological skills - including expertise in everything from data management to functional design - it also hinges on teamwork and leadership. You'll offer clear guidance and feedback to your Business Analysis colleagues, while promoting the values, culture, and brand of JPMorgan Chase & Co.
Job responsibilities

• Requirement Elicitation and Analysis: Work closely with business stakeholders to understand their needs, objectives, and challenges. Elicit, document, and analyze business requirements, processes, and workflows.
• Solution Design: Collaborate with technology teams to design solutions that meet business needs.
• Stakeholder Communication: Serve as a liaison between business stakeholders and technology teams.
• Documentation: Create detailed documentation including business requirements, process flows, use cases, and user stories. Maintain accurate and up-to-date project documentation throughout the project lifecycle
• Project Management: Collaborate with project managers to define project scope, objectives, and deliverables. Assist in project planning, estimation, and resource allocation. Monitor project progress and identify potential risks or deviations from the plan.
• Quality Assurance: Participate in system testing, user acceptance testing, and validation of implemented solutions. Ensure that delivered solutions meet the specified requirements and are of high quality.
• Process Improvement: Identify areas for process optimization and efficiency enhancement. Recommend process improvements and assist in their implementation

Required qualifications, capabilities, and skills

• 5+ years of experience or equivalent expertise in solutions analysis, technical program delivery, or a related field
• Proven experience as a Business Analyst or in a related role.
• Strong analytical, problem-solving, and critical-thinking skills.
• Excellent communication and interpersonal abilities.
• Proficiency in requirement gathering techniques, process modeling, and documentation.
• Familiarity with project management methodologies and software development lifecycle.
• Ability to collaborate effectively with cross-functional teams.
• Knowledge of relevant tools such as Microsoft Visio, JIRA, Confluence, MS Excel, Powerpoint and Word etc.
• Hand on with Agile Methodology and ceremonies - Ability to write analysis stories

Preferred qualifications, capabilities, and skills

• Working experience - Data analysis, Reporting and MIS reporting
• Certification in Business Analysis (e.g., CBAP, CCBA) is advantageous

About Us
JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. For those in eligible roles, we offer discretionary incentive compensation which may be awarded in recognition of firm performance and individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
JPMorgan Chase is an Equal Opportunity Employer, including Disability/Veterans
About the Team
Our professionals in our Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing. Our corporate teams are an essential part of our company, ensuring that we're setting our businesses, clients, customers and employees up for success.