Lead, TA Operations & Systems

This role follows a hybrid model, based out of our New York City office with three days on-site and two days of remote flexibility.

As the Lead, Talent Acquisition Operations & Systems, you are the technical architect of Talent Acquisition infrastructure. You will ensure our TA tech stack isn't just a collection of tools, but a high-performing, integrated ecosystem. You will own the health of our integrations, act as the first line of defense when things break, and ensure that our technical landscape is perfectly documented and secure. You will be a critical enabler for our Talent Acquisition team, ensuring system health and efficiency, as well as collaborating with key internal cross functional partners to elevate our effectiveness and overall productivity. 

Key responsibilities include: 

• Strategic Technical Oversight: Oversee and optimize the integrations of our TA systems (Greenhouse, Gem, BrightHire, GoodTime, etc) to ensure a best-in-class technology ecosystem.
• Project Leadership: Lead and champion recruiting projects and initiatives, ensuring alignment with business needs and the successful delivery of key client outcomes.
• Ecosystem Collaboration: Partner closely with Talent Acquisition colleagues, facilitating productive discussions around key performance indicators (KPIs), service level agreements (SLAs), and the proactive resolution of issues across the entire recruiting lifecycle.
• System Integrity: Conduct regular audits of processes and systems and act as the first point of contact when an integration error occurs or when a system is down.
• Compliance and Risk Management: Champion adherence to all TA compliance requirements, proactively managing permissions, auditing, and the timely escalation of any identified risks or issues.
• Documentation Development: Build Standard Operating Procedures for common tasks. Develop visual and written documentation of the TA tech ecosystem.
• Strategic Internal Partnerships:
  • Technology Team: Collaborate on system integrations and architecture.
  • Data Team: Collaborate closely on data preparation and validation, ensuring compliance with privacy regulations and the accuracy of reporting outputs.
• Proactive Risk Mitigation:
  • Implement comprehensive testing and validation protocols when implementing a new system or improving an integration. 
  • Develop proactive change management strategies, emphasizing the benefits of new systems and providing ample support.
  • Prioritize critical features and integrations to ensure successful on-time delivery within project timelines.

Required Qualifications and Traits:

• Experience with Greenhouse as a Site Administrator
• Experience managing systems integrations with Greenhouse, including the bidirectional Greenhouse & Workday integration
• A proven track record of successfully managing complex projects and programs from inception to completion.
• Exceptional ability to translate intricate business requirements into clear and concise technical specifications.
• Outstanding communication skills (both written and verbal), including strong presentation, influencing, and negotiation abilities.
• Possesses project management, analytical, and critical thinking skills with the ability to solve complex problems.
• Experience presenting findings and recommendations to key stakeholders and senior leadership.
• Ability to analyze data, identify trends, and diagnose operational challenges.
• Experience utilizing critical thinking to identify opportunities for optimization, maintenance, and continuous improvement across all TA systems, tools, training programs, and processes.