Lead Technical Program Manager

Job Description
Leverage your deep technical expertise and leadership to guide cutting-edge projects, fostering growth and innovation in a dynamic environment.
As a Lead Technical Program Manager in Consumer and Community Banking team, you will drive the successful delivery of complex technology projects and programs that will help reaching business goals across the firm. Leveraging your deep knowledge of technical principles, practices, and theories is essential for developing innovative solutions, while simultaneously effectively managing resources, budgets, and high-performing teams. Your strong analytical reasoning and adaptability skills will enable you to navigate through ambiguity and change, ensuring that technology initiatives align with business goals. With advanced communication and stakeholder management abilities, you will foster productive working relationships and influence decision-making to achieve mutually beneficial outcomes. As a subject matter expert, you will contribute to the development of operational plans and risk management strategies, ensuring the highest quality and professionalism in service delivery.
Job responsibilities

• Oversee and execute programs that ensure the effective management of technology assets, upgrades, and decommissioning across the organization.
• Manage and enhance risk and control frameworks, ensuring compliance with regulatory and internal standards, and proactively identifying and mitigating risks.
• Lead initiatives related to infrastructure modernization, cloud adoption, and tooling, ensuring robust, scalable, and secure technology environments.
• Coordinate and deliver complex, multi-team programs, leveraging Agile methodologies (Scrum, Kanban) and strong program management practices.
• Build trust and strong relationships with product, technology, and business teams through clear, effective communication and collaboration.
• Apply strong analytical skills and a metrics-driven approach to problem solving, decision making, and program reporting.
• Prepare and deliver clear, concise presentations and updates to senior management and executive stakeholders.
• Collaborate with teams to ensure effective vulnerability management and adherence to security operations best practices.
• Support resiliency initiatives, including compliance, risk prevention, event management, quality assurance of testing, evidence gathering, and continuous improvement

Required qualifications, capabilities, and skills

• 10+ years of experience or equivalent expertise in technical program management, leading complex technology projects and programs in a large organization
• Proven track record delivering large-scale, multi-team technical programs.
• Preferably experience as an Application Owner in a complex technology environment.
• Deep expertise in Cloud Platforms and Terraform upgrade lifecycle by utilizing EAC
• Familiarity with security operations and vulnerability management.
• Strong proficiency with Agile methodologies and program/project management tools.
• Experience managing technology lifecycle, risk & controls, and infrastructure programs.
• Strong analytical skills with a metrics-driven approach to problem solving and decision making.
• Excellent written and verbal communication skills; comfortable presenting to senior leadership.
• Experience in creating, maintaining, and auditing technical documentation and evidence for compliance and resiliency.
• Highly motivated, proactive, and committed to continuous improvement.

About Us
Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
Equal Opportunity Employer/Disability/Veterans
About the Team
Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.