Learning Design Specialist

About The RoleThe RealReal is seeking a Learning Design Specialist to support the Head of Experience and Education in infusing a culture of learning and transforming the employee experience within Sales, Retail, and Operations. The creative, yet organized and disciplined, individual will support the team in creating self-paced, instructor-led, digital and micro learnings within TRR’s LMS.
This role is highly cross-functional, working closely with various business functions, levels, and priorities to deliver training content that directly impacts business KPIs and client experience. If you enjoy creating, designing, and managing projects in a while moving fast and collaborating without ego, please keep reading.

What You Get To Do Everyday

• Partner with cross-functional trainers to understand business needs and projects in need of training

• Work with subject matter experts to identify specific learning needs of teams

• Work with Education x Experience team leaders to develop learning programs and create content most applicable to the program execution (ie digital, facilitator-led, self-paced, etc)

• Act as lead designer to build high-quality, engaging courses within LMS for various learning modalities

• Work to project plans, including timelines for discovery, design, and execution

• Develop train-the-trainer materials to prepare facilitators and coaches to lead effective trainings

• Create simple, easy-to-use, and relevant trainings while thinking holistically about the client and learner experience

• Utilize variety of digital learning tools, design programs, and evaluation methods to apply in LMS.

What You Bring To The Role

• Requires a bachelor’s degree and 3-5 years of instructional systems design experience on projects involving adult learning audiences 

• Experience analyzing, building and assessing asynchronous and synchronous virtual, facilitated and self-paced training

• Experience as a solo or lead content developer or instructional designer 

• Experience working with course authoring tools (Articulate suite, Canva, Adobe suite, etc)

• Proven ability to write effective copy, instructional text, storyboards, and audio/video scripts

• Ability to create simple, branded visual assets using graphic and video design tools

• Must have strong time management skills with ability to work independently, prioritizing daily tasks and deadlines

• Strong attention to detail with ability to simplify complex content required

• Experience in Excel, Sheets to review and analyze training results & data

• Virtual or in-person facilitation skills a plus

• Applicants will be asked to provide a portfolio of previous Learning Design work

Compensation, Benefits, + Perks

• Employee Stock Purchase Plan

• 401K with Company Match

• Medical, Dental & Vision Insurance

• Paid Parental Leave

• 9 Paid Company Holidays

• Flexible Time Off (With Manager Approval)

• Find out more about our Benefits here.

The expected salary range for this role is $60,000.00-$80,000.00. To determine starting pay we carefully consider a variety of factors, including primary work location and an evaluation of a candidate’s skills, experience, market demands, and internal parity. Additionally, salary is just one component of TRR’s total rewards package. Depending on role, employees may also be eligible for a bonus program, incentive pay and benefits.

The RealReal is the world’s largest online marketplace for authenticated, resale luxury goods, with 37 million members. With a rigorous authentication process overseen by experts, The RealReal provides a safe and reliable platform for consumers to buy and sell their luxury items. We have hundreds of in-house gemologists, horologists, and brand authenticators who inspect thousands of items each day. As a sustainable company, we give new life to pieces by thousands of brands across numerous categories—including women's and men's fashion, fine jewelry and watches, art, and home—in support of the circular economy. We make selling effortless with free virtual appointments, in-home pickup, drop-off, and direct shipping. We handle all of the work for consignors, including authenticating, using AI and machine learning to determine optimal pricing, photographing and listing their items, as well as shipping and customer service.