Serve as the organization’s first point of contact by answering high-volume, multi-line calls, assisting callers, routing inquiries, taking messages, and managing voicemail. Provide accurate information while maintaining professionalism and confidentiality. Support scheduling, data entry, filing, document management, and other administrative tasks. The role requires English and Spanish fluency, strong organization, multitasking, customer service skills, and proficiency with Microsoft Office and communication systems.
This is a remote position.
Receptionist
Position Summary
We are seeking a professional, friendly, and highly organized Receptionist to serve as the first point of contact for our organization. This role is responsible for answering multiple phone lines, providing exceptional customer service, answering general questions, and directing callers to the appropriate person or department.
The ideal candidate thrives in a high-call-volume environment, is proactive, quick to learn, and can confidently manage multiple priorities while ensuring every caller receives a positive and professional experience. MUST SPEAK ENGLISH AND SPANISH!
Key Responsibilities
- Professionally answer and manage multiple incoming phone lines.
- Greet callers warmly and determine how to best assist them.
- Answer general questions and provide accurate information.
- Route calls accurately to the appropriate team members or departments.
- Take detailed and accurate messages, ensuring timely follow-up.
- Monitor and manage shared voicemail boxes.
- Develop a strong understanding of the organization's services, departments, and frequently asked questions to confidently assist callers.
- Maintain professionalism and confidentiality when handling sensitive information.
- Assist with general administrative duties, including scheduling, data entry, filing, document management, and other office support as needed.
- Deliver a welcoming and professional experience for every caller and visitor.
Qualifications
- 1–2 years of receptionist, administrative, call center, or customer service experience preferred.
- Excellent verbal and written communication skills in English and Spanish.
- Professional phone etiquette with the ability to handle a high volume of calls.
- Strong organizational skills and attention to detail.
- Ability to multitask, prioritize responsibilities, and remain composed under pressure.
- Proficiency with Microsoft Office (Outlook, Word, and Excel).
- Experience using RingCentral, Slack, and multi-line phone systems is preferred.
- Previous experience working in a personal injury law firm is a plus.
- Ability to quickly learn new software, phone systems, and internal processes.
- Reliable, professional, customer-service focused, and committed to delivering exceptional service.
Preferred Skills
- Experience working with multi-line phone systems.
- Ability to quickly learn company processes and accurately answer general inquiries.
- Strong problem-solving skills and sound judgment when directing calls.
- Positive attitude with a team-oriented mindset.
Ideal Candidate
The ideal candidate is dependable, personable, and highly organized. They enjoy interacting with people, excel in a high-call-volume environment, and are confident answering questions, resolving routine inquiries, and connecting callers with the appropriate team members. They understand that they are often the first impression of the organization and consistently provide exceptional customer service with professionalism, courtesy, and efficiency.
Similar Jobs
Artificial Intelligence • Big Data • Cloud • Machine Learning • Software • Business Intelligence • Data Privacy
The role involves designing cloud infrastructure, managing production Kubernetes clusters, optimizing CI/CD pipelines, enhancing developer experience, and ensuring reliable AI workloads. Candidates should have extensive experience in infrastructure and distributed systems engineering with strong coding skills and cloud expertise.
Top Skills:
AWSAzureDatadogDockerElkGCPGoGrafanaJavaKubernetesPrometheusPythonTerraform
Social Impact • Software
Owns core product areas across the full lifecycle, from discovery and strategy through execution, launch, and iteration. Conducts customer research, workflow analysis, usability testing, competitive research, and data analysis. Partners closely with engineering and design to deliver scalable user experiences, defines success metrics and instrumentation, and supports launches through messaging and cross-functional readiness. The role also requires hands-on AI experience and operates in a high-ownership, low-structure B2B SaaS environment.
Top Skills:
AICRM
Artificial Intelligence • Cloud • Sales • Security • Software • Cybersecurity • Data Privacy
Manage assigned client accounts to ensure satisfaction and renewals. Coach clients on SailPoint/IdentityIQ identity and access solutions, monitor usage and risks, provide strategic updates, identify expansion opportunities, and drive resolutions to customer issues.
Top Skills:
IdentityiqSailpoint
What you need to know about the NYC Tech Scene
As the undisputed financial capital of the world, New York City is an epicenter of startup funding activity. The city has a thriving fintech scene and is a major player in verticals ranging from AI to biotech, cybersecurity and digital media. It also has universities like NYU, Columbia and Cornell Tech attracting students and researchers from across the globe, providing the ecosystem with a constant influx of world-class talent. And its East Coast location and three international airports make it a perfect spot for European companies establishing a foothold in the United States.
Key Facts About NYC Tech
- Number of Tech Workers: 549,200; 6% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: Capgemini, Bloomberg, IBM, Spotify
- Key Industries: Artificial intelligence, Fintech
- Funding Landscape: $25.5 billion in venture capital funding in 2024 (Pitchbook)
- Notable Investors: Greycroft, Thrive Capital, Union Square Ventures, FirstMark Capital, Tiger Global Management, Tribeca Venture Partners, Insight Partners, Two Sigma Ventures
- Research Centers and Universities: Columbia University, New York University, Fordham University, CUNY, AI Now Institute, Flatiron Institute, C.N. Yang Institute for Theoretical Physics, NASA Space Radiation Laboratory
