Legal Specialist

This is a remote position.

• Respond to complex inquiries from customers and clients across a variety of communication methods, including phone, email, and written correspondence.
  
• Adhere to standard protocols, procedures, and instructions from the Project Manager and Supervisors, as well as implementing feedback as required.
  
• Work effectively in a highly collaborative environment with a variety of business partners.
  
• Create, monitor, and update scripting and procedures for claims and correspondence teams to ensure the work they are doing is furthering the goals of the project.
  
• Assist the supervisor or PM in resolving any issues that might arise Monitor the overall health of the case by identifying any errors and creating solutions for resolution.
  

• JD from an accredited US law school or foreign law degree and LLM.
  
• Flexible and customer service focused.
  
• Outstanding written and verbal communication skills are required. Ability to clearly communicate complex ideas to diverse audiences.
  
• Ability to handle changing or competing priorities to support business needs.
  
• Strong technical orientation, excellent computer skills, exceptional planning and organizational skills, critical thinking and a keen attention to detail are all required.
  
• Experience with MS Office Suite, specifically Word, Excel, Access, and Outlook.
  

• Integrity – Behaves in an honest, fair, and ethical manner; shows consistency in words, actions, and commitment; respects the confidentiality of information or concerns shared by others; is honest and forthright with people; carries his/her fair share of the workload; takes responsibility for own mistakes.
  
• Client Focus – Acts with the clients, both internal and external, in mind and sees their needs as a primary focus; builds a sustaining collaborative and productive relationship with clients; seeks to understand client situations, issues, and expectations; takes appropriate action to meet client needs and address concerns; implements or utilizes methods to monitor and evaluate client feedback.
  
• Results-Driven – Sets stretch goals for personal and team accomplishment and works tenaciously to achieve those goals; acts with a sense of urgency; takes the initiative on actions; identifies what needs to be done and acts before being asked; does more than what is normally required in a situation; establishes metrics to monitor progress and measure success.
  
• Entrepreneurial Orientation – Proposes innovative solutions to customers and business partners; encourages and supports entrepreneurial behavior in others; demonstrates willingness to take calculated risks to achieve business goals. Is community minded and not afraid to be self-directed, empowered to act.