Legal Technology Training & Support Coordinator

We invite you to review our current business services professionals openings to learn about the opportunities available across the firm.

About Us

Skadden, Arps, Slate, Meagher & Flom LLP has forged a reputation as one of the most prestigious law firms in the world. Relying on innovation, intellect, teamwork and tenacity, our lawyers deliver the highest quality advice and novel solutions to our clients’ legal issues. We are known for handling the most complex transactions, litigation/controversy issues, and regulatory matters, as well as for the strong partnerships we build with clients and each other. Our attorneys, who reflect a broad range of experiences and perspectives, work together seamlessly across 50-plus practices and 21 offices in the world’s major financial centers.

The Opportunity

We are seeking a Legal Technology Training & Support Coordinator to join our Firm. Trains end-users on Legal Technology applications and provides on-going support.  Develops and maintains standard training materials and course outlines. Works with other offices to ensure that training needs are met. Coordinates Firm-wide Legal Technology Training plans.

• Develops training plans for Firm-wide roll-out of new Legal Technology software.

• Provides group or one-on-one training sessions to attorneys, paralegals, and business services professionals in both domestic and international offices.

• Provides "just-in-time" training to end-users, as referred by the Legal Technology Help Desk.

• Provides case-specific training, focusing on using applications to address the specific needs of the case team.

• Develops and maintains training materials, documentation, quick tips and/or best practice guides.

• Creates, designs, and maintains training modules including subject based training demos, “How To” training videos and FAQ’s as required.

• Schedules training sessions and maintains training attendance records.

• Provides on-going end-user support via phone or email.

• Conducts training needs analysis.

• Assists with the training and development of the Legal Technology Help Desk employees.

• Assists with quality assurance testing of internally and externally developed software applications.

• Demonstrates effective interpersonal, written, and verbal communication skills to facilitate effective work relationships with others.

• Manages Firm resources responsibly.

• Complies with and understands Firm operation, policies, and procedures.

• Performs other related duties as assigned.

Qualifications

• Strong understanding of the Litigation Review Process.

• Thorough working knowledge of litigation support applications (e.g. Relativity, TimeMap and CaseMap).

• Ability to assimilate new product specifications and capabilities rapidly and relate them to user requirements.

• Excellent analytical, troubleshooting, organizational, and planning skills.

• Demonstrates strong interpersonal and communication skills, both verbally and in writing.

• Demonstrates close attention to detail.

• Ability to work well in a demanding and fast-paced environment.

• Ability to handle multiple projects and shifting priorities.

• Ability to organize and prioritize work.

• Ability to handle sensitive matters and maintain confidentiality.

• Ability to use discretion and exercise independent and sound judgment.

• Ability to work well independently as well as effectively within a team.

• Knowledge of relevant Firm computer software programs (e.g., Outlook, Excel, PowerPoint), with the ability to learn new software and operating systems.

• Flexibility to travel.

• Flexibility to adjust hours and work the hours necessary to meet operating and business needs.

Education and Experience
• Bachelor's degree
• Minimum of seven years of related work experience inclusive of five years of applications training experience in a legal or professional services environment

Culture & Life at Skadden
What makes Skadden special is our people and the culture, community, and spirit of collaboration we have created. We believe in teamwork and inspiring each other to be our best in an atmosphere that promotes professionalism and excellence in all that we do. We know that inclusion and drawing on the strength of a wide spectrum of talent only make us better and is vital to the firm's success. Our goal is for everyone at the firm to enjoy a challenging career with opportunities for development and growth and to support the well-being of our attorneys and business services professionals.

Benefits

The overall well-being of our team is important to us.  We offer generous benefits to help you achieve wellness in all areas of your life. 

• Competitive salaries and year-end discretionary bonuses.

• Comprehensive health care (medical, dental, vision), savings plan/401(k) and voluntary benefits.

• Generous paid time off.

• Paid leave options, including parental.

• In-classroom, remote, and on-demand learning and professional development opportunities.

• Robust well-being classes and programs.

• Opportunities to give back and make an impact in local communities.

For further details, please visit:  https://www.skadden.com/careers/staff/employee-benefits

The starting base salary for this position is expected to be within the range listed under Salary Details.  Actual salary will be determined based on skills, experience (to the extent relevant) and other-job related factors, consistent with applicable law.

Salary Details

EEO Statement

Skadden is an Equal Opportunity Employer.  It does not discriminate against applicants or employees based on any legally impermissible factor including, but not limited to, race, color, religion, creed, sex, national origin, ancestry, age, alienage or citizenship status, marital or familial status, domestic partnership status, caregiver status, sexual orientation, gender, gender identity or expression, change of sex or transgender status, genetic information, medical condition, pregnancy, childbirth or related medical conditions, sexual and reproductive health decisions, disability, any protected military or veteran status, or status as a victim of domestic or dating violence, sexual assault or offense, or stalking.

Applicants who require an accommodation during the application process should contact Alex Taylor at (212) 735-2176.

Skadden Equal Employment Opportunity Policy

Skadden Equal Employment Opportunity Policy

Applicants Have Rights Under Federal Employment Law

Applicants Have Rights Under Federal Employment Law

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