Lending Operations Senior Manager, Specialty Credit Services

About this role:
Wells Fargo is seeking a Lending Operations Senior Manager to lead a high-performing team supporting the origination of high credit limit credit card products within Cards, Merchant Services & Personal Loans as part of Consumer Lending. This leader will collaborate closely with internal partners to shape and execute operational strategies, guide risk and compliance practices, and deliver an exceptional experience for affluent clients. In this critical role, the leader will champion talent development, drive process improvements, and foster a culture of accountability and service excellence across lending operations. Learn more about the career areas and business divisions at wellsfargojobs.com.
In this role, you will:

• Manage and develop Loan Servicing teams that will assist with the origination of a high credit limit card products and support application process
• Engage and influence stakeholders, internal partners, and peers associated with the Cards, Merchant Services & Personal Loans Underwriting and Specialty Credit functional area
• Participate in the formulation and implementation of new and revised systems, policies, and guidelines
• Oversee implementation of practices to ensure compliance with Wells Fargo legal, investor, regulatory, or business policies
• Determine appropriate strategies and actions of Credit Services team to meet moderate to high risk deliverables
• Interpret and develop policies and procedures for meeting compliance, risk management, and quality standards
• Collaborate with and influence all levels of professionals, including executive level managers
• Interact with external customers throughout the conducting of the credit origination process
• Provide leadership on high quality customer experience
• Develop and guide a culture of talent development to meet business objectives and strategy

Required Qualifications:

• 6+ years of Transactions and Processing experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
• 3+ years of management or leadership experience

Desired Qualifications:

• 6+ years of experience supporting the affluent customer segment and delivering a white glove service experience
• Demonstrated expertise in Credit Card products, with a deep understanding of credit card origination process for high-limit offerings
• Expertise in credit risk policy, compliance, monitoring, and documentation requirements
• Proven relationship management skills, with track record of building trust, leading teams, and implementing innovative solutions in high-value client environments
• Experience supporting or partnering with Financial Advisors, Wealth Management, or Private Banking teams to meet the needs of sophisticated banking relationships
• Demonstrated experience serving as a key contributor on large scale projects or initiatives, with a background in project management and/or strategic planning
• Demonstrated success in operationalizing strategic initiatives and change management within a regulated financial services environment
• Proven inspirational leadership skills with significant experience in attracting, retaining, and developing talent
• Ability to synthesize complex, multi-dimensional concepts into clear, actionable insights and decisions
• Executive presence with a track record of influencing senior leaders and cross-functional stakeholders to drive strategic outcomes
• Strong analytical skills with experience reviewing complex consumer requests, evaluating product and process decisions, and ensuring transactional accuracy and completeness
• Understanding of agile product development, product discovery and customer experience best practices
• Strategic thinker with demonstrated experience executing business priorities

Job Expectations:

• Ability to travel up to 25% of the time
• This position offers a hybrid work schedule
• This position is not eligible for Visa sponsorship

Job posting may come down early due to volume of applicants.
Locations:

• 1525 W W T Harris Blvd, Charlotte, NC 28262
• 2800 S Price Rd, Chandler, AZ 85286
• 300 Highway 169 S, Minneapolis, MN 55426

Required locations listed above.
Pay Range
Reflected is the base pay range offered for this position. Pay may vary depending on factors including but not limited to achievements, skills, experience, or work location. The range listed is just one component of the compensation package offered to candidates.
$119,000.00 - $206,000.00
Benefits
Wells Fargo provides eligible employees with a comprehensive set of benefits, many of which are listed below. Visit Benefits - Wells Fargo Jobs for an overview of the following benefit plans and programs offered to employees.

• Health benefits
• 401(k) Plan
• Paid time off
• Disability benefits
• Life insurance, critical illness insurance, and accident insurance
• Parental leave
• Critical caregiving leave
• Discounts and savings
• Commuter benefits
• Tuition reimbursement
• Scholarships for dependent children
• Adoption reimbursement

Posting End Date:
30 Oct 2025
* Job posting may come down early due to volume of applicants.
We Value Equal Opportunity
Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.
Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements.
Applicants with Disabilities
To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo .
Drug and Alcohol Policy
Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more.
Wells Fargo Recruitment and Hiring Requirements:
a. Third-Party recordings are prohibited unless authorized by Wells Fargo.
b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.