The Tier II Support Engineer will troubleshoot and resolve IT issues, provide on-site support, handle software installations, and offer helpdesk assistance.
Job Overview
We are currently seeking a full time Tier II Support Engineer with a minimum of 5 years of extensive hands on experience with IT support and troubleshooting.
Responsibilities
- Provide phone support and remote remediation for workstation issues
- Troubleshooting and resolving customer system problems across a broad range of technologies
- Provide installations of new software and upgrades
- Provide installation of service Packs and security updates
- Provide onsite support and installations to clients when necessary
- Provide helpdesk support including analyzing and resolving end-user issues
Skills & Experience
- Knowledge of Microsoft operating systems and desktop applications
- Experience with installing, configuring, and administering a broad range of technologies
- Excellent written and verbal communication skills
- Certifications a plus
- Experience with installing, configuring, and administering a broad range of technologies
Company Overview
Founded in 1997, Lincoln Computer Services is a growing custom IT solution provider, servicing New York City and Long Island, New York. If you are interested in working for a growth-oriented company with a culture that exudes collaboration, integrity and a passion for technology, submit your resume today!
Benefits
Lincoln offers a competitive salary, training and education, a great benefits package (medical, dental, vision, 401k), generous paid time off and an excellent work atmosphere.
Top Skills
Desktop Applications
Microsoft Operating Systems
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