Locate Investigator

Primary Responsibilities

• Conduct comprehensive locate and skip-tracing investigations involving individuals who are missing, difficult to find, or attempting to avoid contact, including debtors, heirs, beneficiaries, witnesses, and other persons connected to legal matters.

• Search and analyze public records, proprietary databases, social media, and other available sources to identify current addresses, contact information, employment details, associates, and other relevant information.

• Conduct lawful investigative calls to obtain or verify information while adhering to company policies and applicable legal and ethical requirements.

• Interview relatives, associates, neighbors, employers, and other individuals who may have relevant information.

• Review and evaluate information from multiple sources to identify connections, resolve discrepancies, and develop actionable leads.

• Document investigative findings clearly and accurately, maintaining organized case notes and supporting records.

• Coordinate service-of-process activities with field investigators and process servers.

• Provide timely case updates and communicate findings, challenges, and recommended next steps to internal team members.

• Handle sensitive and confidential information with appropriate care and discretion.

Desired Background

• Two to five years of relevant experience in investigations, skip tracing, service of process, or a related field.

• Experience in law enforcement, a law firm, the court system, legal services, collections, or a professional investigative environment is strongly preferred.

• Demonstrated ability to conduct detailed online research using public records, investigative databases, social media, and other research tools.

• Strong analytical and problem-solving skills, including the ability to assess information from multiple sources and develop effective investigative strategies.

• Excellent organizational and time-management skills, with the ability to prioritize and manage multiple active cases.

• Strong written and verbal communication skills; regular interaction with colleagues, field investigators, process servers, and third parties is a core function of the position.

• High level of professionalism, persistence, discretion, and attention to detail.

• Ability to work a schedule aligned with Central Time business hours.

• Bachelor’s degree in Criminal Justice, Psychology, Communications, or a related field is preferred.

• Bilingual capabilities are a plus.