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KUBRA is hiring a Mail Coordinator - Quality of Service to support ongoing quality assurance audits across multiple stages of the Operations Department!
The QOS team monitors each facility to ensure compliance with quality standards for finished products, established QA processes and procedures, customer Service Level Agreements (SLAs), and USPS specifications. This role also oversees new insert campaigns and manages updates to consumables and handling procedures to ensure consistent operational excellence.
This is a mid shift position (9am - 5pm) for our NJ facility.
How You’ll Contribute
- Maintain the overall quality within the Operations Department
- Insert Handling and responsibilities
- Special Handling – UPS, FEDX or USPS
- Change Management
- QOS Cases – perform investigations and error analysis
- Maintain Processes and Procedures
- Coordinate completed mail utilizing Palletization software
- Onsite Support
- Testing
- Managing the flow of mail throughout the Production Process
- Co-palletize completed mail to meet USPS standards
- Ensure all completed mail is prepared for logistics
- Adherence to both KUBRA and Post Office minimum specifications
- Monitoring SLA’s (Service Level Agreement)
- Responsible for verifying that all rework (e.g. incorrect BRE, font size, or print quality) is performed promptly and accurately
- Testing equipment for accuracy such as Videk sequencing and Printer alignment
- Verify inserts comply with KUBRA’s Insert Guidelines
- Create or update job profiles based on IRF (Insert Request Form) received from KSD
- Monitor existing job profiles and report discrepancies, shortages or insert exhaustion to KSD
- Administer the orientation of post-run inserts by coordinating return, destruction or storage with KSD
- Track insert creation, storage, and destruction charges
- Provide clients with regular inventory reports
- Manage the automatic replenishment of inserts on behalf of clients
- Responsible for supervising operational changes to a customer’s profile
- Work with KUBRA’s Support Department and OPS to ensure changes are handled accurately and in a timely manner
- Work with Senior Leads in all departments on QOS and USPS related issues
- Investigate Operations incidents
- Responsible for monitoring and ensuring all QA procedures are consistently performed
- Participate and contribute to team process improvement programs
- Assist and participate in the company’s cross training program
- Interact with other departments and the Post Office to ensure smooth mail flow
- Responsible for testing new applications or changes to existing applications
- Ensure finished mail is prepared according to postal standards
- Other duties as assigned
Strengths That Shine in This Role
- Proficiency in the Microsoft Office Suite, specifically Excel and Word
- Must be self-motivated and work well in a fast-paced environment
- Ability to stand for majority of their shift
- Ability to meet the physical demands associated with palletizing mail inclusive of lifting and moving containers of mail, bending, reaching, and repetitive movements
Skills That Matter in This Role
- 2-5 years of experience in QOS
- Previous experience as a QoS Manager, or a high-level QOS position is considered an asset
- Completion of secondary school, University Degree
- Other Education/Certification/Training preferred: ISO Certification Six Sigma Training
Equal Employment Opportunity: We are an Equal Employment Opportunity employer. We do not discriminate in hiring on the basis of sex, gender identity, sexual orientation, race, color, religion, creed, national origin, physical or mental disability, protected veteran status, or any other characteristic protected by federal, state, or local law. We will provide accommodations during the recruitment process upon request by emailing [email protected]. Information received relating to accommodation will be addressed confidentially.
While we value the skills and experiences listed in our job requirements, we also recognize that talent comes in many forms, and welcome applications from candidates who meet most but not all specified requirements. If you possess a strong desire to learn and grow in a dynamic work environment, apply now!
KUBRA is a fast-growing company that delivers customer communications solutions to some of the largest utility, insurance, and government entities across North America. KUBRA offers billing and payments, mapping, mobile apps, proactive communications, and artificial intelligence solutions for customers. With more than 1.5 billion customer interactions annually, KUBRA services reach over 40% of households in the U.S. and Canada. KUBRA is an operating subsidiary of Hearst.
Our office is small enough to allow creative individuals to flourish, yet large enough to provide long-term stability. We place a tremendous amount of responsibility on our team members to be productive, focused and self-motivated. We offer a casual work environment, competitive compensation and a stellar benefits program.
KUBRA does not typically provide immigration-related assistance, including employment-based work visa (e.g. H-1B) sponsorship, work permit applications and extensions, permanent residence (green card) sponsorship, LMIA applications or permanent residency nominations. Candidates must ensure they have legal authorization to work in the U.S/ Canada. All sponsorship determinations are case by case based on business need.
KUBRA Piscataway, New Jersey, USA Office
30 Knox Dr, Piscataway, NJ, United States, 08854
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