Managed Services Engineer

About Command|Link
Command|Link is a global SaaS Platform providing network, voice services, and IT security solutions, helping corporations consolidate their core infrastructure into a single vendor and layering on a proprietary single pane of glass platform.

Command|Link has revolutionized the IT industry by tackling the problems our competitors create. In recognition for our unprecedented innovation and dedication, Command|Link has been awarded:

• SD-WAN Product of the Year
• ITSM Visionary Spotlight
• UCaaS Product of the Year
• NaaS Product of the Year
• Supplier of the Year
• AT&T Strategic Growth Partner

Command|Link has built the only IT platform at scale that solves ISP vendor sprawl and IT headaches. We make it easy for our customers to get more done, maximize uptime, and improve the bottom line.

Learn more about us here!

About Your New Role
We are seeking a Managed Services Engineer to support and deliver superior service to ISP/MSP business customers worldwide. This is a Full-Time, 100% Remote opportunity with multiple shift options available.

Important: English fluency is required. Please submit your resume in English.

Key Responsibilities

• Provide end-to-end support for customers with a focus on SDWAN (preferably Cato), Internet, and related services.
• Troubleshoot and configure basic LAN setups (Routers, Firewalls) and Microsoft operating systems.
• Support the provisioning and onboarding of new customers for managed services.
• Collaborate with vendors to resolve support issues and ensure smooth service delivery.
• Own support issues from start to resolution, ensuring customer satisfaction with clear communication and expert problem-solving.
• Maintain excellent customer relationships by delivering outstanding support.
• Mentor and train fellow engineers on complex technical issues and solutions.
• Takes on additional responsibilities and projects as needed to support the success of the team and organization.

What You’ll Need for Success

• Bachelor’s degree or equivalent experience.
• 3–5 years of relevant experience in a fast-paced technical environment, with expertise in SDWAN (Versa Networks preferred).
• CCNA/CCNP certifications are highly desirable.
• Strong command-line networking skills (Cisco, Fortinet, Juniper).
• Strong firewall configuration experience (Fortinet preferred).
• Deep understanding of BGP, OSPF, VRRP.
• Knowledge of routers, firewalls, NAT, COS/QOS, and network design principles.
• Familiarity with SOC 2 compliance and processes.

Compensation & Work Schedule

• Annual Compensation: USD 32,000 – 50,000 (depending on experience and skillset).
• Multiple shift options available to support global customers.
• 100% Remote — work from anywhere in Taiwan.

Why You’ll Love Life at Command|Link

Join us at Command|Link, where you'll have the opportunity to shape the future of business communication. We value the innovative spirit and seek individuals ready to bring their unique vision and expertise to a team that values bold ideas and strategic thinking. Are you ready to make an impact?

What You’ll Enjoy

• Room to grow at a high-growth company
• An environment that celebrates ideas and innovation
• Your work will have a tangible impact
• Flexible time off
• Fun events at cool locations
• Employee referral bonuses to encourage the addition of great new people to the team

At CommandLink, we’re committed to creating a fair, consistent, and efficient hiring experience. As part of our process, we use AI-assisted tools to help review and analyze applications. These tools support our recruiting team by identifying qualifications and experience that align with the requirements of each role.

AI tools are used only to assist in the evaluation process — they do not make final hiring decisions. Every application is reviewed by a member of our recruiting or hiring team before any decisions are made.