Manager, Client Experience

About you

A hungry, strategic, creative, collaborative client expert who wants to make a difference on the accounts you work on and the agency you join. You have an outlook that is:

• Team oriented “we” over “I”
• Positive and inspirational
• Energized and charismatic
• Humble and inquisitive
• Agile and adaptable

About us

A fast-growing, small agency with big reach. We have a simple but powerful belief: every patient, disease and therapy is different – therefore every message, stakeholder, and challenge needs to be approached in a unique way. We are made up of:

• Conversation-starters
• Storytellers
• Strategist
• Digital natives
• PhD-level scientists
• Writers
• Designers
• Builders

What You Will Be Doing:

Our team is seeking a Manager with client experience and healthcare communications expertise to serve as a counselor to our clients for one of our largest and fastest growing accounts. As a Manager, you will be responsible for developing and executing strategic integrated communications programs, supporting overall strategy, and advising healthcare clients. You will be a conceptual thinker with exceptional organizational and prioritization skills.

In addition, you should have an agency background in healthcare communications with experience working on pharmaceutical products and/or disease education programs, as well as knowledge of the media landscape and considerations in this space. The ideal candidate will have broad interest and experience in healthcare communications, social/digital workstreams, managing regulatory/compliance challenges, and product launches.

Responsibilities include, but are not limited to:

• Manage client expectations, ensuring quality standards are met and desired results are delivered on budget
• Coordination among multi-disciplinary team of creative, digital, strategy, medical, editorial, video production, web development, etc
• Develop a range of materials including social media ads, banner ads, websites, brochures, congress materials, various print and digital materials
• Build relationships with clients and partner agencies while managing respective status documents to ensure all stakeholders are up to date on workstreams
• Manage regulatory submissions and consolidating feedback for implementation
• Internal routing of materials for multi-disciplinary reviews
• Partner with project management on timeline development
• Ensure the extended team stays on track with project timelines and completes action items
• Daily management and updates to internal status documents
• Identify training and development needs of junior staff and provide opportunities that enable staff members to reach their full potential
• Assist leadership team in financial management for client budgets

Basic Requirements:

• At least 4 years' experience at an advertising agency (healthcare experience required)
• Industry experience in healthcare communications and/or pharmaceuticals
• Experience launching a healthcare product or campaign with multi-channel initiatives
• Fluency with regulatory submission processes
• Strong presentation skills, poise, and professionalism
• Experience with estimate creation, budgeting, and financial management skills
• The ability to manage multiple projects at various stages simultaneously
• Be a self-starter who works well within a highly collaborative, multi-disciplinary team
• BA or BS in Communications, Marketing, Advertising or in a related field

dna – the details (this is the section where we humble brag)

dna was recently the winner of MM+M small healthcare agency of the year.

dna prides itself on delivering an employee experience that makes a difference. We invest in our team and put culture front and center through a variety of programs, policies and events. It’s all about growth and opportunity. If you are looking for a company where you will have the chance to contribute, grow and set a career path that meets your interests and delivers on your ambitions, dna is an ideal employer.

We are small meets big – giving our clients and employees the benefits of both. As a global agency, we have staff in 10 markets on four continents. Yet, our close-knit agency environment will ensure that you will have ample opportunity for visibility with senior management who will make a personal investment in your career. And, as part of a large global Omnicom network with seamless integration with our sister agencies, such as Weber Shandwick and large advertising agencies, you’ll have access to world class resources and endless exposure to the most cutting-edge marketing approaches. If you are ambitious, energetic and excited to have a voice in shaping an agency and the future of healthcare communications, we hope you’ll join us. We’re an agency whose fast pace of growth and influence, is matched only by the advancement opportunities we offer our employees. dna – Health Means Everything.

Salary range: $82,000 USD - $92,000 USD

Where an employee or prospective employee is paid within this range will depend on, among other factors, actual ranges for current/former employees in the subject position; market considerations; budgetary considerations; tenure and standing with the company (applicable to current employees); as well as the employee’s/applicant’s background, pertinent experience, and qualifications.

The Weber Shandwick Collective is proud to be an Equal Opportunity/Affirmative Action employer. The Weber Shandwick Collective recruits qualified applicants without regard to race, color, religion, gender, age, ethnic or national origin, protected veteran status, physical or mental disability, sexual orientation, gender identity, marital status or citizenship status.

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