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Amex GBT is a place where colleagues find inspiration in travel as a force for good and – through their work – can make an impact on our industry. We’re here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued.
In this role, you’ll lead communications and strategy with both clients and partners. You will build and maintain relationships with accounts and customers and drive alignment around the client’s business, account strategies, and objectives.
What You’ll Do:
Primary Point Contact – Serve as account owner and strategic liaison between clients and internal partners; own and maintain comprehensive business reviews and account plans for assigned portfolio; drive alignment across the organization around client business objectives, ensuring all internal teams understand and support account strategies
Drive Revenue Growth & Retention – Develop and implement strategic business growth plans for each account; identify vertical market, supplier, and industry trends to uncover expansion opportunities; negotiate contracts with commercial terms that secure revenues exceeding targets across GBT products, services, and solutions; generate new sales opportunities within existing accounts to drive retention and growth
Design & Implement Solutions – Lead the design and execution of Travel Program Spend Strategy and Technology Road Map; partner with internal teams to design customized service platforms and consulting engagements; negotiate proposals and strategy for consulting, meetings, and product engagement sales aligned with client needs
Strategic Planning & Alignment – Conduct bi-annual strategy sessions with business partners to update strategic account plans; perform quarterly reviews of company earnings, executive presentations, and industry news to recommend adjustments; ensure organizational responsiveness and accountability to client priorities across all departments
Expand Client Relationships – Identify and pursue new sales opportunities within existing accounts; develop deep understanding of customer business needs from C-level to travel department; demonstrate industry insights and competitive understanding to guide clients; identify and leverage B2B opportunities and commonalities for expansion
Ensure Compliance & Performance – Interpret overall T&E compliance and leakage reports; develop and deliver comprehensive compliance and communication plans to clients; monitor and drive achievement of key performance metrics and GBT brand strategies
Manage Implementation & Operations – Oversee client onboarding, product implementation, training, and ongoing maintenance; facilitate MI setup and maintenance of management information reporting profiles and dashboards; troubleshoot reporting issues; manage Salesforce CRM to track account activity and performance
What We’re Looking For:
Confirmed experience in B2B business development and sales
Travel industry knowledge
Expert problem solver
Excellent written and verbal communication skills, including negotiation
Financial foresight
Strong time management, organization, and prioritization skills
Working in a remote environment with internal partners and leaders across the globe
Collaborative approach; able to work well with global teams
Skills in Salesforce and Microsoft Office suite
Location
United States
The US national base salary range for this position is from
$88,200.00 - $163,800.00The national range provided includes the base salary that GBT expects to pay for the role. Actual base salary will be based on factors including the scope and complexity of the role and the successful candidate’s relevant experience, skills, knowledge, and work location.
In addition to base salary, the anticipated range of which is posted above, this role is either eligible for a sales incentive plan based on specific sales' roles, or for a discretionary annual bonus, which rewards participants based on individual and/or company performance.
For information about our comprehensive US benefits programs and eligibility, please review our Benefits-at-a-Glance document.
Benefits at a glance
The #TeamGBT Experience
Work and life: Find your happy medium at Amex GBT.
Flexible benefits are tailored to each country and start the day you do. These include health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and wellbeing resources to support you and your immediate family.
Travel perks: get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals.
Develop the skills you want when the time is right for you, with access to over 20,000 courses on our learning platform, leadership courses, and new job openings available to internal candidates first.
We strive to champion Inclusion in every aspect of our business at Amex GBT. You can connect with colleagues through our global INclusion Groups, centered around common identities or initiatives, to discuss challenges, obstacles, achievements, and drive company awareness and action.
And much more!
All applicants will receive equal consideration for employment without regard to age, sex, gender (and characteristics related to sex and gender), pregnancy (and related medical conditions), race, color, citizenship, religion, disability, or any other class or characteristic protected by law.
Click Here for Additional Disclosures in Accordance with the LA County Fair Chance Ordinance.
Furthermore, we are committed to providing reasonable accommodation to qualified individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the hiring process. For details regarding how we protect your data, please consult the Amex GBT Recruitment Privacy Statement.
What if I don’t meet every requirement? If you’re passionate about our mission and believe you’d be a phenomenal addition to our team, don’t worry about “checking every box;" please apply anyway. You may be exactly the person we’re looking for!
American Express Global Business Travel Jersey City, New Jersey, USA Office
101 Hudson St, Jersey City, NJ, United States, 07302
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