Manager of Community Engagement

Position Overview:

The Manager of Community Engagement will ensure that the assigned duties and projects, as they relate to all aspects of business development, community outreach and engagement, will be carried out in support of the mission and goals of Ryan Health.

Essential Functions:  

In consultation and collaboration with the Chief of Community Engagement and Strategic Partnerships, the Chief Operating Officer and the Health Center Directors, the Manager of Community Engagement will:

Direct, manage and coordinate outreach and engagement activities of Ryan Health, as identified.

Activities are to include, but are not limited to:

• Ryan Health’s Mobile Medical unit, manage and coordinate the schedule of where the unit will be located in new and existing markets
• Supervise the Mobile Medical Unit staff and ensure that their work is meaningful and helps achieve the defined goals
• Lead efforts to penetrate new markets and maintain presence in existing communities/populations.
• Manage, grow, and maintain referring accounts/organizations/community partners
• Partner with leadership and IT to help build and maintain a data and analytics platform (Salesforce)
• Supervise assigned AmeriCorps members, and volunteers, as appropriate, as it pertains to outreach and engagement activities.
• Schedule and manage outreach activities and events for the network
• Lead data collection, input, and analysis
• Trouble shoot issues and concerns
• Manage staff and staffing schedules
• Ensure that appropriate supplies are available
• Maintain and communicate an organizational calendar of all network activities and events
• Represent Ryan Health at community and stakeholders meetings, forums, and other events, as assigned

The Manager of Community Engagement will also lead efforts such as:

QI Projects, including but not limited to:

• Population Health
• Community/market trends and needs
• Provider Practice opportunities

Minimum Experience and Skills Required:

• Minimum two (2) years of work experience in patient services or related field.
• Strong organizational skills and attention to detail.
• Effective communication, interpersonal, and customer service skills.

Education, Licenses and/or Certifications Required:

• Bachelor’s Degree.

Preferred Qualifications:

• Advanced degree.
• Prior experience in a multi-site Federally Qualified Health Center (FQHC) or other health care environment.
• Bilingual:  English/Spanish

Competencies Required:

      Computer Skills:

• Computer proficiency, including use of excel, etc.
• Data collection, and use

Customer Service: 

• Professional, courteous, and respectful attitude in dealing with others.
• Commits to exceeding expectations of the patient.

     Cooperation/Teamwork:

• Works well with others.
• Contributes input to improve outcomes.
• Asks others for opinions and feedback; provides feedback in a tactful respectful way.

            Minimal Training Time:                

6 months probationary period

Working Conditions:

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is frequently required to sit, stand, talk, and hear.

The employee is occasionally required to move about the office; use hands and fingers to feel, handle, or operate office equipment.

Specific vision abilities required by this job include close vision and the ability to adjust focus.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The work is performed in an office and outreach settings. The noise level and space accommodations in the work environment may vary.

Disclaimer

The duties listed above are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to the position. This position may be required to perform other duties. If such work becomes a permanent and regular part of the job, a new description will be prepared.

Equal Opportunity Employer

Ryan Health is an Equal Opportunity Employer and does not discriminate on the basis of age, color, disability, ethnicity, marital or family status, national origin, race, religion, sex, sexual orientation, gender identity, military veteran status, or any other characteristic protected by law.