Manager, Cybersecurity Advisors Team, Central Europe

The Manager of Cybersecurity Advisors leads a regional team from Prague responsible for delivering exceptional service to Rapid7 Managed Services customers across Central Europe. This role focuses on driving customer satisfaction, retention, and growth while evolving proactive engagement strategies to support customers' security operations programs.
About the Team
The Cybersecurity Advisor team is part of the EMEA Customer Success organisation, supporting Managed Services customers in strengthening their security operations and managing complex threats. The team plays a critical role in driving customer outcomes, retention, and long-term success with Rapid7 solutions.
About the Role
As a Manager of Cybersecurity Advisors, your primary responsibility will be to lead and develop a team supporting Rapid7's Managed Services customers. You will drive customer satisfaction, retention, and growth across Central Europe while implementing proactive engagement strategies to advance customers' security operations maturity. In this role, you will also collaborate cross-functionally with product, sales, marketing, and technology teams to continuously enhance service delivery and overall customer outcomes.
In this role, your primary responsibility will be to manage a team. Specifically, your focus will be to:

• Lead a portion of our global Cybersecurity Advisor team for Rapid7 Managed Services
• Recruit, mentor, and retain excellent team of Cybersecurity Advisors across Rapid7 Managed Services
• Be responsible for the Central European Managed Services customer book of business. Building relationships with those customers, owning customer escalations and forecasting customer health.
• Drive collaboration, learning and process improvement in the Cybersecurity Advisor team to scale Managed offerings and drive smart growth in the business
• Collaborate with Rapid7 Managed SOC and technology teams and the broader Rapid7 Products organization to improve Rapid7 Managed offerings and the technologies that enable them
• Collaborate with Rapid7 Services and Customer Success organizations focused on maturity
• Interface with key customers/prospects on service strategy and service issues

The skills and qualities you'll bring include:

• Experience leading, developing, and mentoring high-performing teams, with the ability to inspire, represent the team internally, and collaborate with partners
• Ability to translate big-picture goals into clear, actionable steps, execute quickly, and adapt to achieve meaningful outcomes
• Strong prioritization and organizational skills, with the ability to manage competing demands effectively
• Strong client relationship management experience, including the ability to manage a book of business, track KPIs and metrics, and drive customer retention and growth
• Ability to build and maintain executive-level relationships, including with CISOs, and effectively manage escalations
• Strong understanding of security operations and enterprise technologies, with the ability to engage in technical discussions related to SOC environments
• Ability to navigate change with a forward-looking mindset, understanding the "why" and supporting others through it
• Outstanding communication skills, both written and verbal
• Demonstrated experience interfacing with customers and prospects
• Demonstrated ability to work cross-functionally and build strong relationships across teams, levels, and departments
• Willingness to travel occasionally as required
• Core Values Embodiment: Embody our core values to foster a culture of excellence that drives meaningful impact and collective success.

We know that the best ideas and solutions come from multi-dimensional teams. That's because these teams reflect a variety of backgrounds and professional experiences. If you are excited about this role and feel your experience can make an impact, please don't be shy - apply today!
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About Rapid7
At Rapid7, our vision is to create a secure digital world for our customers, our industry, and our communities. We do this by harnessing our collective expertise and passion to challenge what's possible and drive extraordinary impact. We're building a dynamic and collaborative workplace where new ideas are welcome.
Protecting 11,000+ customers against bad actors and threats means we're continuing to push the envelope just like we' ve been doing for the past 20 years. If you 're ready to solve some of the toughest challenges in cybersecurity, we're ready to help you take command of your career. Join us.