Manager, Industry Services

Velera is the nation’s premier payments credit union service organization (CUSO) and an integrated fintech solutions provider. The company serves more than 4,000 financial institutions throughout North America, operating with velocity to help our clients keep pace with the rapid momentum of change and fuel growth in the new era of financial services. Our purpose: We accelerate partners’ success through innovative financial technology solutions and inspired service.

The Manager, Industry Services, leads Velera’s adherence to industry processes across two Associations and 20+ Networks to ensure compliance with rules, regulations, and mandates. This position serves as owner of operational relationship with Associations and all Networks; represents the entire organization.

• Provides operational ownership with primary vendors FIS and FiServ.

• Leads and facilitates complex Industry changes that require coordination, collaboration and support across Velera that have revenue opportunity, expense mitigation, liability change, etc.

• Serves as single “Voice of Velera” for Industry rules interpretation, business guidance and communication for all Velera colleagues and external clients.

• Owns monthly Velera steering committee bulletin review function to identify owner of the change, internal/external communication and oversees follow up to ensure action is executed.

• Oversees review of approximately 75 bulletins per month that need to be assessed for impact to Velera and Velera clients.

• Provides oversight of Association and Network fees changes, billing changes, quarterly reporting and ATM audits across the organization.

• Resolves compliance violations by providing internal/external escalation support with applicable parties.

• Maintains a working knowledge and understanding of applicable ETF related federal regulations, Reg Z, Reg E, CUNA requirements, etc. 

• Provides leadership and guidance to team; facilitates employee development and performance management. 

• Tracks and monitors employee satisfaction, communication, training, and leadership.

• Leads Industry Services support the organization; promotes advocacy, exceeds expectations and drives team deliverables.

• Pro-actively pursues management development opportunities and displays expected progress.

• Oversee all learning and development plans that assist with increasing the depth of capabilities within the Industry Services organization.

• Responsible for reporting risks that are identified to the appropriate team and/or management.

• Additionally, responsible for managing, monitoring, and reporting risks within the scope of your work area, to include, but not limited to Information Security risks.

• Provide direction and leadership to staff; guide, coach, mentor and develop staff ensuring compliance with processes and procedures

• Handle interviewing, hiring, promotions, transfers, performance appraisals, compensation, counseling, and termination of staff

• Develop and maintain staff by applying the necessary training and leadership that will allow internal growth and advancement

• Direct staff, to ensure that all duties are performed according to department performance standards

• Perform other duties as assigned.

• Bachelor’s degree in Business, Finance or related field, or equivalent training and/or experience.

• Five years related industry experience required.

• Expert level knowledge of Visa & MasterCard bulletins & updates.

• Prior management experience.

About Velera

At Velera we are committed to fostering a workplace where every employee feels valued, respected, and connected. We understand, attract and engage a diverse workforce where every employee can live up to their full potential; ensuring that our employee base reflects the consumers we serve. The result of this effort is an inclusive environment where diverse talent thrives. We strive to foster a safe and inclusive work environment for people to bring their authentic selves in order to build a better community within our company and with our partners.   Learn more about our commitment to Diversity, Equity, and Inclusion HERE!

Pay Equity

Actual Pay will be adjusted based on experience and other job-related factors permitted by law.

Great Work/Life Benefits!

• Competitive wages

• Medical with telemedicine

• Dental and Vision

• Basic and Optional Life Insurance

• Paid Time Off (PTO)

• Maternity, Parental, Family Care

• Community Volunteer Time Off

• 12 Paid Holidays

• Company Paid Disability Insurance

• 401k (with employer match)

• Health Savings Accounts (HSA) with company provided contributions

• Flexible Spending Accounts (FSA)

• Supplemental Insurance

• Mental Health and Well-being: Employee Assistance Program (EAP)

• Tuition Reimbursement

• Wellness program

• Benefits are subject to generally applicable eligibility, waiting period, contribution, and other requirements and conditions

Velera is an Equal Opportunity Employer. We consider applicants without regard to race, color, religion, age, national origin, ancestry, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, veteran status, disability, genetic information, citizenship status, or membership in any other group protected by federal, state or local law.

Velera is an Equal Opportunity Employer that complies with the laws and regulations set forth in the following "EEO is the Law" Poster. Velera will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the legal duty to furnish information.

Velera is an E-Verify Employer. Review the E-Verify Poster here.  For information regarding your Right To Work, please click here.

This role is currently not eligible for sponsorship.

As an ongoing commitment to reasonably accommodate individuals with disabilities please contact a recruiter at [email protected] for assistance.