MANAGER, INFORMATION SYSTEMS (IS) III - Fraud Technology Engineering
WHAT IS THE OPPORTUNITY?
The Fraud Technology Engineering Leader will exhibit strong leadership skills, product knowledge, stakeholder management capabilities and experience creating significant impact across CNB . This leader works through prioritization efforts to ensure there is accurate technology assessments operating as a proactive partner to enable outcomes. The leader will continually raise the bar for accountability and ownership , but will also inspire an engaged team to align with the broader CNB Strategy .
The ideal candidate brings an innovative mindset to a fast paced and challenging technology space . This strategic leader is detail oriented and can mentor and develop talent. This leader has demonstrated the ability to build teams both from within and outside CNB. This leader will create strong partnerships across CNB and find opportunities to modernize the Fraud Platform leveraging the broader resources of the technology organization & third party providers . This leader will manage outcomes partnered with direct and matrixed organizations.
This leader will enable proactive detection, prevention, and mitigation of Fraud by engineering innovative products. Prevention, Detection, and mitigation of Fraud requires this leader to be proficient in creating a capable data pipeline, building Fraud models in partnership with Product Development and implementing capable Business Rules, and decisioning engines.
Technology and Innovation Division
As a member of City National's Technology & Innovation group, you will drive, develop, and maintain solutions for clients and colleagues. This is an exciting time of technology advancement and innovation across the bank, particularly within our technology teams.
What you will do

• Inspirational Leadership combined with the ability to recruit and develop talent. Establish OKRs that align with outcomes for the organization .
• Hands-on leadership to manage through transformation. Mentor, Develop and work with matrixed leaders to manage outcomes associated with Fraud Engineering Technology. Build capabilities for early detection of threat vectors - ATM Skimming, Check Fraud, Card-not-present Fraud, others. Build capabilities for prevention of Fraud including Authentication and Identity management, Account Take Over (ATO), Edge defense, others. Build capabilities for mitigating and the operations of Fraud - build a Fraud Ops Center, in partnership with the Security Ops Center.
• Fully accountable to the bank's Fraud technology engineering stack, and accountable for feature rollouts.
• Assess current portfolio for longevity, risk, and technology debt. Build a strategy and roadmap with the Operations and Product leaders to consolidate, modernize the platform and sustain technology currency.
• Fully accountable for the operational outcomes of the Fraud Technology Platform, including resiliency, availability, and scalability.
• Perform a critical assessment of the Fraud Technology Eco-system including a review of the Architecture, framework, development methodology, information security designs, and change management capabilities - to inform a 3-year strategy of the technology vision for the Fraud Technology Engineering Platform.
• Create a realistic execution path to accomplish this technology vision.
• Conducts special projects as requested by senior management; monitors projects for adherence to Bank security and quality standards and management objectives; presents project status reports to senior management.
• Participates in the development of Information Systems strategic direction and coordinates across business and technical teams to ensure all bank projects meet strategic objectives.
• Coordinates systems activities with other IS managers.
• Participates in vendor evaluations, recommends and reviews functional and overall system design, and technical planning to improve systems productivity and efficiency.
• Plans, develops, establishes and control assigned organization and budget functions.
• Takes ownership of department invoices; verifies for accuracy and approves. Participates in defining terms for contract negotiations and service agreements.
• Represents the Bank by actively participating in outside civic and community affairs, business and industry-related organizations, and other professional activities as appropriate.
• Fosters and maintains good relationships with colleagues to ensure that processes are integrated to support expected customer service levels.
• Facilitates the creation of a team environment by providing strong mentoring skills and interdepartmental communications.
• Recommends hires, transfers, terminations, salary adjustments, performance standards and reviews. Approves employee daily time records, work assignments, vacations, sick pay, etc.
• Complies fully with all Bank Operational and Credit policies and procedures as well as all regulatory requirements (e.g. Bank Secrecy Act, Know Your Client, Community Reinvestment Act, Fair Lending Practices, Code of Conduct, etc.).
• Completes all required training.
• Responsible and accountable for appropriate quality controls related to the financial products the bank provides, the services the bank delivers, the processes employed and the incentives with which colleagues are awarded.
• All City National products, financial solutions and services are to be provided ethically and with integrity in a manner that is consistent with the client-first culture and values embodied in City National's PRIDE statement.

Must-Have*

• Bachelor's Degree or equivalent
• Minimum 7 years management experience
• Minimum 10 years experience in Information Services/Technology

Skills and Knowledge

• Demonstrated increase in responsibility working with a Financial Institution managing Fraud Technology Engineering Platforms including SaaS providers such as Pindrop, MiTek, SQN, ASI, Akamai, others.
• Demonstrated experience building Cloud Native products and engineering practices -Docker/Kubernetes, AWS/GCP/Azure
• Demonstrated experience building teams - People, Culture, Succession Planning, Budget Management, Business Acumen
• Demonstrated technology modernization experience. Examples - Monoliths to Microservices
• Demonstrated development and automation experience on .NET, node.js, Apache, Java, Python, Javascript
• Demonstrated development experience leveraging Secure DevOps pipeline including - GitHub, Jenkins, Artifactory, UDeploy, and others.
• Excellent knowledge of data processing technology, especially in banking and financial systems.
• Demonstrated experience with Agile and Iterative delivery & tools such as Jira, Aha, others
• Ability to work in fast-paced environment with ambiguity, changing priorities
• Ability to create an organization vision, mission and influence outcomes
• Demonstrated leadership and excellent interpersonal skills.
• Excellent verbal and written communication skills

Compensation
Starting base salary: $127,626 - $237,014 per year. Exact compensation may vary based on skills, experience, and location. This job is eligible for bonus and/or commissions.
*To be considered for this position you must meet at least these basic qualifications
The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.
Benefits and Perks
At City National, we strive to be the best at whatever we do, including the benefits and perks we offer our colleagues. Get an inside look at our Benefits and Perks .
INCLUSION AND EQUAL OPPORTUNITY EMPLOYMENT
City National Bank is an equal opportunity employer committed to diversity and inclusion. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other basis protected by law.'
ABOUT CITY NATIONAL
We start with a basic premise: Business is personal. Since day one we've always gone further than the competition to help our clients, colleagues and community flourish. City National Bank was founded in 1954 by entrepreneurs for entrepreneurs and that legacy of integrity, community and unparalleled client relationships continues to be at the heart of our company today. City National is a subsidiary of Royal Bank of Canada, one of North America's leading diversified financial services companies.