Manager, IT Operations (Labs)

ICON is a global healthcare intelligence and clinical research organisation united by a mission to bring new medicines and treatments to patients faster.

As a values-driven organisation, integrity, collaboration, agility, and inclusion are at the heart of how we work and interact with each other, customers, patients and suppliers.

At ICON, it’s our people that set us apart. Our diverse teams enable us to become a better partner to our customers and help us to fulfil our mission to advance and improve patients’ lives.
Our ‘Own It’ culture is driven by four key values that bring us together as individuals and set us apart as an organisation: Accountability & Delivery, Collaboration, Partnership and Integrity. We want to be the Clinical Research Organisation that delivers excellence to our clients and to patients at every touch-point. In short, to be the partner of choice in drug development.
That’s our vision. We’re driven by it. And we need talented people who share it.
If you’re as driven as we are, join us. You’ll be working in a dynamic and supportive environment, with some of the brightest and the friendliest people in the sector, and you’ll be helping shape an industry.
 

IT Operations Manager (Labs)- Farmingdale NY

The IT Operations Manager (Labs) is part of the Digital Customer Operations Team.  The mission of Digital Customer Operations is to deliver reliable, customer-focused IT support that empowers every user with the technology and tools needed to do their job with confidence. We are committed to keeping our global workforce connected, productive, and working – every day, everywhere.​

As an IT Operations Manager (Labs) you will be the point of contact between Labs and Digital Customer Operations.  The IT Operations Manager (Labs) will be consulted on all IT related changes across the labs, to coordinate and manage changes from an IT perspective.  The IT Operations Manager (Labs) will work closely with the End User Services team, as well as Networks and Core IT teams.

Experience:

• Bachelor’s degree in information technology, or a related field is preferred, with relevant experience across end user support / networks / labs support
• Experience in overseeing IT projects
• Strong organizational and project management skills, with the ability to manage multiple IT projects and prioritize effectively
• Good technical background across end user services, networks, labs
• Excellent communication and interpersonal skills, with a collaborative approach to working with cross-functional teams and stakeholders.
• Relationship management is a key aspect of this role, being a trusted IT point of contact for Labs
• Position will require up to 50% travel.
• Proactive and adaptable, gaining a deep understanding of the business operations of the labs, to ensure successful delivery of IT solutions where business needs are met

Benefits of Working in ICON:
Our success depends on the quality of our people. That’s why we’ve made it a priority to build a culture that rewards high performance and nurtures talent.
We offer very competitive salary packages. And to keep them competitive, we regularly benchmark them against our competitors. Our annual bonuses reflect delivery of performance goals – both ours and yours.
We also provide a range of health-related benefits to employees and their families and offer competitive retirement plans – and related benefits such as life assurance – so you can save and plan with confidence for the years ahead.
But beyond the competitive salaries and comprehensive benefits, you’ll benefit from an environment where you are encouraged to fulfil your sense of purpose and drive lasting change.
ICON is an equal opportunity and inclusive employer and is committed to providing a workplace free of discrimination and harassment. All qualified applicants will receive equal consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application process, or in order to perform the essential functions of a position, please let us know through the form below.

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Employment with ICON is contingent upon having the legal right to work in the country where the role is based.

Rewards & Benefits

ICON offers a competitive and comprehensive total rewards package designed to support your health, wellbeing, and career development.

Benefits may include:

• Competitive base salary and performance related incentives
• Health and wellbeing programmes including medical, dental, and vision coverage where applicable
• Retirement and pension plans
• Life assurance and disability coverage
• Employee assistance programmes and wellbeing resources
• Learning and development opportunities through structured training and career pathways

Benefits may vary depending on role and location.

Visit our careers site to read more about the benefits ICON offers.

Inclusion and Accessibility

ICON is an equal opportunity employer. We are committed to building an inclusive and accessible workplace where everyone feels valued and supported.

If you require reasonable accommodations during the recruitment process, please let us know or submit a request here.

Salary Range

Are you a current ICON Employee? Please click here to apply