Manager Marketing

Only Remarkable People Can Create Exceptional Moments! Come be a part of making memories. We are looking for Marketing Managers and welcome you to be a part of the New York City team. 

New York City is a global hub of culture, innovation, and opportunity. Known as “the city that never sleeps,” it offers a vibrant blend of world-class dining, arts, and entertainment alongside diverse neighborhoods rich in history and character. As the nation’s financial and business capital, NYC is home to countless industry leaders, startups, and creative pioneers, making it an inspiring place to build a career. With iconic landmarks, endless cultural experiences, and a dynamic energy unlike anywhere else, New York City provides both professionals and residents with unparalleled opportunities for growth, connection, and discovery. 

ABOUT US 

Lead future and existing Club Members to their ultimate vacation lifestyle by joining our world-class Sales Team. With more than 300,000 Club Members, a remarkable global presence, and Front Line (Action Line) Sales Professionals, Hilton Grand Vacations welcomes you to be a part of the travel opportunities to suit nearly every vacation type and interest.  

Hilton Grand Vacations offers high-income potential for top-performing sales associates. Top Sales Executives have a passion for our vacation ownership program, a desire to help discerning travelers explore the world, and they are adept at explaining the benefits of the Hilton Grand Vacations experience to potential Club Members.  

Join a team where success is rewarded and growth is guaranteed. We’re looking for driven and personable Vacation Ownership Sales Professionals to join our expanding Hilton Grand Vacations team in beautiful New York City.

ABOUT THE JOB 

Hilton Grand Vacations Hilton Head location is hiring Marketing Professionals. You’ll play a pivotal role in showcasing the luxurious offerings of HGV, making dreams of unforgettable vacations come true. 

Extraordinary People, Exceptional Benefits:

• Day 1 Health Benefits Eligibility: Excellent health care options, including medical, dental, and vision
• Recognition Programs and Rewards
• Travel Discounts Program
• Outstanding Paid Vacation Program and Paid Sick Days
• Employee Assistance Program that supports your physical and mental wellbeing
• 401(k) program with company match
• Tuition reimbursement programs
• Employee Stock purchase program
• Numerous learning and advancement opportunities
• And more!

RESPONSIBILITIES

• This person will be responsible for related tasks and work independently with little or no supervision, while being proactive, resourceful and efficient, with a high level of integrity and confidentiality.
• This position leads the Dispatch and Fulfillment teams by providing support to the team on how to deliver exceptional levels of guest service both internally and externally as well as encourage a positive working environment at all times.
• This position will report directly to the Senior Marketing Manager, and is responsible for the recruiting/selection of talent, onboarding, training, performance management, mentor and counseling, scheduling and recognition.
• Partners with Sales & Marketing Management in order to ensure the Hilton core values of Hospitality are being maintained in all customer-facing interactions and between the Marketing teams. This position will lead by example and be willing and able to cover shifts.
• Ensuring all shifts are covered daily, scheduling and task assignments. Monitors Team Members PTO requests, collaborates with Business Management, Tour Reception and Resort Operations teams. Tracks attendance of all Team Members, and communicates status of this to Business Management and respective department heads.
• Supervise and maintain tour-booking audits to ensure compliance in tour coding, gifting, show rates and tour eligibility for In-House, Pre-Arrival, and IPC for Myrtle Beach. Same applies to the Point of Sale program.
• Create and maintain reporting to perform performance coaching and cost reduction analysis using excel, Cognos, SharePoint and Voice.
• Develop and maintain the East Region Marketing Support Training Program and materials.
• Grow Marketing Support agents to empower decision making to increase retention and grow skill sets to better assist in career growth.
• Work with Leadership to develop processes and policies that will assist in the growth of the business as well improve the team’s effectiveness and efficiencies.
• Facilitate payroll administration: i.e., collection of timesheets, collection of missed punch forms, supervise overtime, and schedule adherence.
• Handles and assists all systems on boarding for new hires of the Marketing Department. Requests systems access for all newly hired Sales Team Members (Windows, Chorus, Lobby, etc…) Coordinates and provides information to new employees including the ordering of business cards, name tags, sales material, new hire packet, etc
• Maintains a positive working environment for all Team Members and abides by the HILTON values at all times.
• Carries out reporting requests as deemed necessary by the Senior Marketing Manager.

ABOUT YOU

• 3+ years related experience as a Marketing Rep or Manager in a Vacation Ownership Environment
• Flexible schedule including nights, weekends, and holidays
• Knowledge of in-house and IPC marketing positions
• Communicate clearly and distinctly with new owners. Must have excellent communication skills, both verbal and written
• Possess project management and problem-solving skills.
• Must be computer savvy and have experience using Microsoft Office Suite.
• Must exude a professional demeanor at all times on duty or on property

On our own, we’re outstanding. With you, we’re extraordinary. As part of our sales team, your passion for building customer relationships is what creates exceptional moments.  

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.  

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.