Manager, Membership Operations

Help shape the future of digital memberships across some of the world's most recognized lifestyle brands. As Membership Operations Manager, you'll play a critical role in delivering seamless subscription experiences that drive growth, optimize performance, and create lasting value for millions of readers.

Hearst Magazines is one of the world's largest publishers, with a portfolio of 30 brands that inspire, inform, and entertain audiences across print, digital, social, video, and emerging platforms. From iconic names like Cosmopolitan, ELLE, Esquire, Good Housekeeping, Harper's BAZAAR, Men's Health, Oprah Daily, Popular Mechanics, Prevention, Road & Track, Runner's World, Town & Country, Veranda, and Women's Health to category leaders including Delish, House Beautiful, Country Living, and many more, our brands reach millions of consumers every month. Powered by world-class journalism, creativity, and innovation, Hearst Magazines is redefining how audiences engage with trusted content and premium experiences.

Subscription & Paywall Operations

• Serve as the lead for paywall operations and maintain the Paywall Audit documentation. Coordinate with team members to update paywalls the remaining brand portfolio. 
• Manage and support ongoing paywall updates, configurations, and QA validation. 
• Support team with ad hoc subscription product and pricing updates, offer page updates, and QA of offer page and navigation updates for brands. 

Platform & Systems Management

• Act as the offer page expert, supporting operational workflows, troubleshooting platform issues, and ensuring smooth execution of subscription initiatives. 
• Log and manage tickets for offer page updates and paywall creative requests, ensuring timely communication and execution across stakeholders. 
• Coordinate with internal teams to ensure subscription experiences align with campaign timelines, business goals, and user experience standards. 

Testing, Analytics & Optimization

• Set up, QA, and execute A/B tests related to offer pages, and paywall experiences.  
• Analyze and report on A/B testing performance, providing actionable insights and optimization recommendations. 

Quality Assurance & Cross-Functional Collaboration

• Conduct end-to-end QA for subscription experiences, including paywalls, offer pages, navigation components, and tracking implementation. 
• Collaborate with product, marketing, analytics, engineering, and design teams to launch and maintain subscription initiatives. 
• Maintain organized documentation, workflows, and operational processes to support scalability, consistency, and best practices. 

• 2–3 years of experience in digital subscriptions, membership operations, e-commerce operations, digital marketing operations, or a related field.
• Experience supporting digital subscription platforms, paywalls, membership products, or e-commerce experiences.
• Strong understanding of subscription funnels, customer acquisition strategies, and digital membership ecosystems.
• Experience managing QA testing, operational workflows, and project management or ticketing systems such as Asana.
• Familiarity with A/B testing methodologies and the ability to analyze performance metrics to identify optimization opportunities.
• Exceptional organizational skills with meticulous attention to detail and the ability to manage multiple priorities simultaneously.
• Strong communication and collaboration skills with experience working across product, engineering, marketing, analytics, design, and editorial teams.
• Experience in media, publishing, or subscription-based businesses is preferred.
• Ability to independently troubleshoot operational and quality assurance issues while driving projects to completion.
• This role is based in New York City and follows a hybrid schedule with four in-office days per week.

• Work with the Best: Collaborate with top-tier professionals across media, advertising, tech, fashion, lifestyle, and publishing, shaping the future of these dynamic industries.
• Grow Your Skills: Unlock your potential with access to innovative training programs, immersive workshops, and exclusive industry events.
• Work-Life Harmony: Enjoy the flexibility of hybrid work, empowering you to balance professional success with personal priorities.
• Foster Connection & Belonging: Join our Employee Resource Groups and help create a welcoming workplace where everyone feels valued and empowered.
• Wellness First: Prioritize your well-being with a comprehensive benefits package that includes medical, dental, and vision insurance from Day 1.
• Plan for Your Financial Future: Enjoy competitive financial perks, including a 401(k) plan with a generous company match.

The base salary range for this role is $76,000–$93,000. This position is not eligible for bonus or commission compensation. Actual compensation will be determined based on experience, skills, qualifications, and location.

Hearst Magazines is an Equal Opportunity Employer. We are committed to creating an inclusive environment for all employees and applicants. We evaluate qualified applicants without regard to race, color, religion, creed, sex, gender, gender identity or expression, sexual orientation, national origin, ancestry, age, disability, medical condition, marital status, veteran status, genetic information, or any other characteristic protected by applicable federal, state, or local law. We welcome applicants from all backgrounds and are dedicated to fostering a workplace where everyone can thrive.