Manager of Operations Excellence

JOB SUMMARY: 

Sky Zone’s Manager of Operations Excellence plays a pivotal role in improving park performance through data-driven insights, operational benchmarks, and actionable plans. This position combines analytics with hands-on collaboration to enhance operational consistency and scalability across our company-owned (O&O) and franchise parks. This individual partners with park teams to ensure metrics lead to measurable improvements and explores emerging technologies to drive future success. 

QUALIFICATIONS: 

• Bachelor’s degree in business, operations management, data science, statistics, or a related field. 

• 5+ years of experience in operations management, process improvement, or operations excellence roles, with a strong focus on using data to drive decisions. 

• Previous experience in multi-unit operating platforms, franchise systems, and field-facing leadership roles is highly preferred. 

• A proven leader with experience managing high-performing teams and developing talent. 

• Proven experience working with large datasets, data analysis, and generating actionable insights to inform operational decisions. 

• Experience in mentoring and training team members on the use of data in decision-making and process improvement. 

• Hands-on experience in process optimization and implementing continuous improvement initiatives across business units. 

RESPONSIBILITIES: 

Establish, Refine & Enhance Performance Metrics: 

• Develop KPIs and benchmarks that effectively measure operational performance, guest satisfaction, and revenue growth. 

• Create scalable systems for tracking and comparing performance across parks. 

• Incorporate emerging technologies, such as AI and advanced analytics platforms, where they complement traditional metrics. 

• Pilot new tools and refine their application to enhance operational insights without overcomplicating processes. 

Standardize Evaluation Processes: 

• Develop and maintain consistent methods for tracking and measuring park performance. 

• Test and refine these processes to ensure they are effective, scalable, and actionable. 

Analyze, Report & Evaluate: 

• Evaluate park performance data to identify trends, strengths, and opportunities for improvement. 

• Deliver actionable insights that translate into measurable operational improvements. 

• Use traditional metrics to evaluate park-level efficiency, guest experience, and adherence to brand standards. 

• Provide regular performance reports to park and corporate leaders, highlighting key trends and actionable insights. 

Create Actionable Plans: 

• Collaborate with park teams to develop and implement improvement plans based on data analysis and performance reviews. 

• Ensure operational adjustments are practical, impactful, and aligned with corporate goals. 

Foster Continuous Improvement: 

• Regularly evaluate the effectiveness of performance metrics and operational plans. 

• Incorporate field feedback to refine processes and ensure ongoing relevance and impact. 

Collaboration & Teamwork: 

• Partner with park leadership to address operational challenges, implement best practices, and drive results. 

• Provide coaching and support to ensure teams understand and act on performance insights. 

• Work with Marketing, Training, and Operations leaders to align performance metrics with company objectives. 

• Use insights to guide training programs, communication strategies, and rollout plans. 

Support Operational Consistency & Growth: 

• Build scalable frameworks that ensure consistent performance tracking and continuous improvement across parks. 

• Develop strategies to support the long-term growth and scalability of Sky Zone’s operations. 

Explore Emerging Technologies: 

• Research and test emerging tools, such as AI, that enhance data analysis and forecasting capabilities. 

• Pilot and integrate advanced technologies where they complement traditional metrics and drive improved decision-making. 

PHYSICAL REQUIREMENTS: 

• This position requires the ability to remain stationary at a desk, with or without reasonable accommodation. 

Compensation range is $85-95k/yr based on qualifications and experience,.  Full-time employees at Sky Zone enjoy a competitive benefits package including medical, dental, and vision coverage along with a 401k plan with company matching.  Eligibility for 401k is based on age and tenure requirements.   

CircusTrix and its brands are proud to be equal opportunity employers.  We celebrate diversity and are committed to creating an inclusive environment for all team members. 

We are accepting applications for this position until February 24, 2025. After this date, applications will no longer be considered for this opening unless it is reposted, however we may keep applications on file for future positions.