Flex is a growth-stage, NYC headquartered FinTech company that is creating the best rent payment experience. It’s hard to believe that it’s 2025 and paying rent on time is expensive, inflexible, and difficult. We’re here to change that! Flex enables our users to pay rent throughout the month on a schedule that better fits their finances and budget. Our mission is to empower as many renters as possible with flexibility over their most significant recurring expense. After deliberately keeping a stealth profile as we built up unprecedented investor support and an enthusiastic user base, we are looking for motivated individuals to help us keep our mission growing. Will you be a part of the team?
Flex’s Partners are essential to our business, playing a critical role in our ability to acquire new users and provide them with a world-class experience. As the Manager, Partner Network Operations, you will lead the execution and continuous improvement of our Partner Network (PN) onboarding operations. You will manage a team focused on the end-to-end partner onboarding lifecycle, technical implementation support, and data integrity.
In this role, you will be a key driver of operational efficiency—balancing team management with hands-on project leadership. You will partner closely with Revenue Operations and Core Sales to ensure our partner network scales effectively while maintaining high standards of data accuracy and process excellence. This is an ideal role for an operational leader who enjoys coaching a team, solving complex workflow puzzles, and delivering measurable results in a high-growth environment.
What You’ll DoProgram & Team Management
- Team Supervision & Coaching: Manage the day-to-day operations of the Partner Onboarding team, providing consistent coaching and guidance to ensure high-quality execution and professional growth.
- Vendor Management: Oversee external vendor partnerships, ensuring deliverables are met according to established SLAs and identifying opportunities to streamline vendor workflows.
- Project Execution: Lead the delivery of cross-functional projects that support Partner Network quality and growth, ensuring milestones are met and results align with team performance goals.
- Operational Reporting: Track and report on key performance metrics for the onboarding function, using data to identify bottlenecks and recommend tactical solutions to leadership.
Process Management & Implementation
- Process Excellence: Manage the end-to-end execution of operational workstreams for Partner Onboarding and Technical Implementation, identifying and implementing improvements to increase efficiency and scalability.
- Systems Coordination: Coordinate and manage technical updates for Partner systems and tooling (e.g., CRM/Salesforce), collaborating with Product and Engineering teams to ensure tools meet the needs of the Sales and Success teams.
- Impact Analysis: Analyze and communicate the operational impact of process changes, identifying risks to workflow efficiency and providing clear updates to functional leads.
- Integrity Oversight: Maintain and oversee data integrity for the Partner Network, ensuring consistent cleanliness and accuracy across associated systems through regular audits and process enforcement.
- Reporting Support: Ensure data reliability across the partner and property lifecycle to support accurate reporting and Go-To-Market (GTM) analytics.
- Enablement Execution: Execute internal enablement programs that support partner success and promote consistent operational practices across the Sales and Success teams.
- Collaborative Alignment: Build strong relationships with internal peers to ensure operational alignment and support the achievement of team-wide performance goals.
Skills & Attributes Experience & Technical Requirements
- Experience: 4–6 years of experience in operations, program management, or technical account management, including experience leading teams or managing external vendors.
- Systems Proficiency: Strong experience using and optimizing CRM/Salesforce for business reporting and workflow automation.
- Project Leadership: Proven ability to manage complex projects from start to finish in a fast-paced environment with minimal supervision.
- Communication: Strong communication skills with the ability to present project updates and operational roadmaps to functional leads.
- Industry Knowledge (Plus): Experience in Multifamily Housing, PropTech, or FinTech, particularly in Partner Operations or Technical Account Management.
Skills & Attributes
- Operational Execution Owner: A high-degree self-starter who takes ownership of key project workstreams and operates effectively in a fast-paced environment.
- Stakeholder Communication: Ability to clearly present project updates, operational roadmaps, and results to cross-functional leads and management.
- Process Problem Solver: Competence in identifying and resolving operational inefficiencies across systems with a focus on practical, scalable solutions.
- Cross-Functional Collaborator: Ability to build productive relationships with internal peers to align on practices and drive results.
The compensation range for this role will be commensurate with the candidate's experience and Flex's internal leveling guidelines and benchmarks. For working locations in NY/NJ/CA, the base salary pay range will be $98,000 - $114,000. For all other states, the base salary pay range will be $88,000 - $103,000.
Life at Flex:
We understand that it takes a diverse team of highly intelligent, curious, determined, empathetic, and self aware people to grow a successful company. Our HQ is located in New York City, but we have employees located throughout the US, Australia, Canada and South America. We are growing quickly, but deliberately, with a focus on building an inclusive culture. Our dynamic team has incredible perspectives to share, just as we know you do, and we take great pride in being an equal opportunity workplace.
We offer many employee benefits & perks. For full-time U.S based positions we offer:
- Competitive medical, dental, and vision available from Day 1
- Company equity
- 401(k) plan with company match (our company match kicks off at the beginning of 2026)
- Unlimited paid time off + 13 company paid holidays
- Parental leave
- Flex Cares Program
- Free Flex subscription
For full time non-US employees, we offer
- Competitive compensation + company equity
- Unlimited PTO
Top Skills
Flex New York, New York, USA Office
NYC employees are invited to visit the WeWork located in the heart of Manhattan, near Union Square, however, more than 2/3rds of our employee base is fully remote. Flex is dedicated to building an equitable, remote-first culture!
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