Manager, Partner Services

The Role:

Reporting to the Associate Director, Partner Services the The Manager of Partner Services oversees a team of Partner Advisors, each supporting a specific territory as part of a larger geographic region. The responsibilities of this position include leading the team to drive revenue for the brands they support within the assigned geography through the successful implementation of marketing strategies, team development, and creative thinking. You will implement new technologies and develop innovative communication pathways to add value to Salon Customers through a virtual environment. The Manager of Partner Services is directly responsible for achieving all KPI's.

At Kao, we offer amazing benefits that are available to you on your first day of employment (healthcare, 401(k) plus company match), 36 total days off (vacation + holidays + sick) and a reasonable salary range of $90,000 - $110,000. We also offer a hybrid work schedule.

What you will do:

• Develop and execute sales strategies to empower Partner Advisors with the tools required to increase revenue within their assigned areas. Lead by example through direct Customer communication and engagement.
• Implement metrics that ensure KPI attainment. Set expectations on the use of all systems including Salesforce, Salon Shop, Customer Support, Outlook Calendar Planning, Order Processing, Outbound vs. Inbound activity ratios. Measure success by monitoring and coaching to these parameters regularly.
• Support sell-in and sell-through strategies of Kao Marketing Initiatives. Measure the success of each territory and whole geographic area of responsibility through the attainment of sales budgets and KPI's.
• Create an environment that welcomes new and innovative concepts to drive sales and support customers virtually. Encourage frequent communication, and lead team calls regularly to ensure a collaborative framework exists in a remote setting.
• Create powerful, trusting relationships with Direct Reports, Colleagues, and Customers. Be a coach for the team by identifying areas of opportunity to ensure their professional development is advancing at a steady pace. Encourage collaboration between Partner Advisors and Field Teams to deliver results against company objectives. Always provide the very best “white glove” service to every customer.
• Schedule regular one on one and team calls as well as quarterly in person strategy meetings to encourage relationship building and collaboration.

What you will need:

• Bachelor's degree.
• 5+ years of relevant sales experience.
• 3+ years of relevant leadership experience.
• Lead through change in an evolving environment.

What we offer: A friendly and flexible work environment with great compensation packages, benefits package, ongoing development and the opportunity to enhance your skills and deliver tangible results. At Kao your voice will be heard. Your opinion really counts. We believe that change comes from taking opportunities into your own hands, so we value and reward thinking and new ideas.

Hiring Process: Kao embraces the diversity and the individual personalities of its people because we believe it is diversity that makes us strong. This is why we welcome applications from all areas of the global community.

Want to learn more: If you feel you are as unique as our products and want to find out why 33,000 people across the globe opted for a career with us please visit our Americas website (https://www.kao.com/americas/en/).

Kao USA is an equal opportunity employer, including disability/vets.

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