Manager, Process Management, Hardware Strategy (Hybrid)

Manager, Process Management, Hardware Strategy (Hybrid)
As the Manager of Process Management for Hardware Strategy , you will lead the evolution of our physical customer touchpoints. You are responsible for the Customer Experience Hardware Strategy , ensuring our fleet is modern, functional, and aligned with user needs. This role oversees the entire hardware lifecycle-from strategic procurement to the flawless execution of large-scale deployment projects.
Key Responsibilities:
Long-Term Strategy & Data Analysis

• Strategic Forecasting: Analyze complex datasets to identify and recommend long-term strategies for both ATM and non-ATM Branch Hardware.
• Fleet Health Modeling: Build and maintain information to predict hardware lifecycles and future technology needs across the branch network.
• Data-Driven Roadmaps: Translate hardware performance metrics into actionable roadmaps for future physical customer touchpoints.

Project Execution & Stakeholder Influence

• Project Oversight: Ensure the flawless execution of hardware-related projects, including installations, upgrades, and branding transitions.
• Stakeholder Influence: Collaborate with senior leaders and cross-functional partners to gain buy-in for hardware investments and strategic shifts.
• Process Validation: Create and modify rigorous processes for hardware testing, validation, and maintenance to minimize downtime.

Hardware Procurement & CX

• CX Strategy: Develop and maintain the roadmap for hardware, ensuring our fleet provides a premium and intuitive customer experience.
• Procurement Excellence: Oversee the sourcing and acquisition of hardware, managing vendor relationships to ensure quality, cost-efficiency, and timely delivery.

Data Integrity & Risk Mitigation

• Advanced Google Sheets Mastery: Serve as the subject matter expert in data tracking by building complex formulas.
• Identifying Data Breakdowns: Proactively audit datasets to identify errors in logic, broken formulas, or reporting gaps.
• Risk Mitigation: Analyze upstream and downstream impacts of hardware changes, ensuring all risks are identified and remediated during rollout.

The ideal candidate will possess:

• Technical Intuition: You have a high "data IQ" and can quickly spot anomalies in a spreadsheet that others might miss.
• Hardware Vision: You understand how physical hardware impacts digital customer sentiment and can strategize accordingly
• Analytical Discipline: You maintain extreme attention to detail and data integrity in a fast-paced, agile environment.

Location: This role is hybrid, where you will be expected to spend 3 days per week working in office and the remainder of the week working virtually.
Basic Qualifications:

• High School Diploma, GED, or equivalent certification
• At least 5 years of experience in Process or Project Management
• At least 3 years of experience using Google Sheets or Microsoft Excel

Preferred Qualifications:

• Bachelor's Degree or Military Experience
• 1+ year of experience in Hardware Procurement
• 5+ years of experience in Vendor Relationship Management
• Lean or Six Sigma certification

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.
The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.
Richmond, VA: $122,100 - $139,400 for Manager, Process Management
Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate's offer letter.
This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.
Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website . Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.
This role is expected to accept applications for a minimum of 5 business days.
No agencies please. Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City's Fair Chance Act; Philadelphia's Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.
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Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).