Lead EMEA Delivery and Engagement Managers, own regional P&L, and ensure fast, profitable, product-aligned SaaS implementations through commercial leadership and operational rigour.
Our Professional Services team is the engine of customer value. We are looking for a Manager of Professional Services Delivery to lead our EMEA Delivery and Engagement Managers. This is not a traditional PMO role; it is a high-impact leadership position that requires a blend of commercial acumen, operational rigour, and a "Product-First" mentality. You will be responsible for the regional P&L of your delivery pod, ensuring that implementations are fast, profitable, and strategically aligned with our customers' business goals.
What You Bring
- SaaS DNA: 7+ years in Professional Services or Consulting specifically within a B2B SaaS environment.
- Leadership Maturity: 2+ years of direct people management experience in a fast-paced, high-growth setting.
- Methodology Mastery: Deep knowledge of modern delivery frameworks (Agile, Waterfall, or hybrid) and PSA tools.
- EMEA Savvy: Experience navigating the cultural and regulatory complexities of the EMEA market.
- Technical Literacy: Ability to hold your own in a room with CTOs and Architects regarding APIs, integrations, and data migrations.
- Sales/consulting background is a big advantage.
Top Skills
Agile
APIs
B2B Saas
Data Migrations
Integrations
Psa Tools
Waterfall
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Our office is located in Union Square near the farmer's market and lots of other great places to eat and shop!
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