Manager, Sales Operations

For the past 20 years, ProPharma has improved the health and wellness of patients by providing advice and expertise that empowers biotech, med device, and pharmaceutical organizations of all sizes to confidently advance scientific breakthroughs and introduce new therapies. ProPharma partners with its clients through an advise-build-operate model across the complete product lifecycle. With deep domain expertise in regulatory sciences, clinical research solutions, quality & compliance, pharmacovigilance, medical information, and R&D technology, ProPharma offers an end-to-end suite of fully customizable consulting solutions that de-risk and accelerate our partners’ most high-profile drug and device programs.

• Align sales operations with business objectives and financial targets.
• Co-develop and lead annual sales planning, territory alignment, and quota setting.
• Partner with CBDO on account planning framework for strategic biotech and pharma clients.
• Oversee the development and delivery of sales training programs, playbooks, and performance support tools.
• Drive CRM (Salesforce) optimization, automation, and utilization to improve pipeline management and forecasting accuracy, including pipeline breakout (Core, HPH, Hunting).
• Work directly with CBDO to ensure sales readiness for new capabilities based on market trends.
• Establish KPIs and dashboards for executive leadership and field sales. Track performance indicators including conversion rates, hit rates, average deal size, and service line performance.
• Use advanced analytics to identify gaps, trends, and opportunities in sales productivity.
• Lead continuous improvement in sales processes, incorporating feedback from pipeline and deal analysis.
• Review pricing strategies based on historical win/loss data.
• Support digital transformation and AI integration into commercial operations.
• Partner closely with cross-functional teams (Finance, Legal, Clinical Ops, Marketing) to streamline operations.
• Coach and mentor a future team of global sales ops professionals.
• Oversee and manage the Inside Sales BD team focused on lead generation and client engagement through remote channels.
• Define and track KPIs for lead conversion, client outreach, and opportunity development.
• Coach, hire, and scale the inside sales function globally.
• Lead rollout of integrated commercial platforms including Salesforce, CPQ, CLM.
• Conduct standard process reviews and propose operational solutions in collaboration with key stakeholders.

• Sales strategy and planning.
• Sales enablement.
• Analytics and reporting.
• Process optimization.
• Collaboration and leadership.
• Inside sales.
• Strategic initiatives.
• Metric monitoring (e.g.: win rate, cycle time, sales productivity, forecast accuracy, engagement).
• Bachelor’s degree
• 5+ years of experience, preferably in the Life Sciences sector.

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We celebrate our differences and strive to create a workplace where each person can be their authentic self. We are committed to diversity, equity, and inclusion. Employees are encouraged to unleash their innovative, collaborative, and entrepreneurial spirits. With a holistic approach as an Equal Opportunity Employer, we provide a safe space where all employees feel empowered to succeed.

All applications to roles at ProPharma are personally reviewed by a member of our recruitment team. We do not rely on AI screening tools to support our hiring process. You will always receive an outcome to your application so that you have an answer from us - whether you're successful or not.

Whilst ProPharma supports remote working, we also recognise the value that comes from in person collaboration. As such, we encourage any new hires that are based within a reasonably short commute of one of our offices to work on a hybrid basis and spend some time working from that office location, as agreed with your manager. All applications will be treated on their own merit and candidates will not be at any advantage or disadvantage based on their proximity to an office.

***ProPharma Group does not accept unsolicited resumes from recruiters/third parties. Please, no phone calls or emails to anyone regarding this posting.***