Manager Salesforce Strategy and Consulting - Federal Markets

JOB SUMMARY

This job assists setting and executing the strategic vision and roadmap for Salesforce capabilities by collaborating with other business partners across the Highmark Health Plan, Sales Leadership, IT, and other Blue Plans. Will perform day-to-day activities that include strategic planning, managing projects/enhancements of business processes and driving operational efficiencies across the platform. As Salesforce is currently our primary system of record that supports not just sales roles, but also functions as a platform for several critical operational business processes, the incumbent will also serve as the subject matter expert (SME) for the administration of the Salesforce platform and assist in managing a team of certified Salesforce business admins who will collaborate with IT to deliver projects and explore new capabilities and technology solutions for our users. Will be accountable for ensuring ongoing strategic planning for user adoption, best practices, and training, as well as providing root cause analysis and resolution with IT on technical issues and implementing enhancements, process improvements and reporting capabilities for multiple business units.

This is a remote based role however would prefer the incumbent to be within the footprint of Highmark - PA, WV, NY, Or DE.

ESSENTIAL RESPONSIBILITIES

• Perform management responsibilities to include, but are not limited to: involved in hiring and termination decisions, coaching and development, rewards and recognition, performance management and staff productivity.  Plan, organize, staff, direct and control the day-to-day operations of the department; develop and implement policies and programs as necessary; may have budgetary responsibility and authority.
• Strategize, facilitate, drive, and execute on CRM roadmap capabilities and enhancements related to the business strategies.
• and objectives.
• Help to shape the overall strategy for the Sales Operations function as a member of the Sales Operations Management Team. Deliver a cross functional strategic plan to include best practice and success repeatability programs across the sales and technical support organization to improve overall performance with CRM tool. Work closely with the Director and other business partners to ensure that corporate directives and clearly communicated and implemented.
• Translate strategy into operational reality and break down business initiatives into key tasks and identify accountabilities.
• Develop relationships, manage expectations, and communicate with leaders both throughout the organization, as well as with external stakeholders. Manage the effectiveness and efficiency of leadership and executive meetings.
• Compile reports, ad hoc presentations, briefings, and communications for internal and external stakeholders. Lead the reporting analyst(s) by ensuring barriers to that role’s success are addressed appropriately (e.g., by interfacing with sales
• directors to drive CRM adoption). Strategically work with various constituencies to develop world class sales and training regimen for both new hires and existing personnel with CRM tool.
• Collaborate proactively with leaders within the Highmark Enterprise to identify opportunities where they can be supported with data and insights collected by the Salesforce business/technology team (e.g., FP&A (Financial Planning & Analysis), Compensation, Adv. Analytics). Ensure that communication of current initiatives, projects and campaigns are accurately, timely, and effectively communicated to all appropriate personnel at all levels and departments.
• Other duties as assigned or requested.

EDUCATION

Required

• Bachelor's Degree in Business Administration, Healthcare Administration, Information Technology, or related field or relevant experience and/or education as determined by the company in lieu of bachelor's degree

Preferred

• Master's Degree in Business Administration, Healthcare Administration, Information Technology, or related field

EXPERIENCE

Required

• 3 years in a management or leadership role
• 3 years in complex, matrixed environments or working in/across multiple business units
• 3 years presenting ideas/solutions to leadership
• 3 years in a Business Analyst role
• 3 years with insurance products

Preferred

• 3 years in a Consulting role
• 3 years with Reporting
• 3 years with Salesforce

LICENSES or CERTIFICATIONS

Required

• Salesforce Certified Administrator

Preferred

• PA Insurance Producer License - Accident & Health

SKILLS

• Innovation
• Developing People
• Analytical Skills
• Collaboration
• Communication Skills
• Company Presentations
• Leadership
• Settling and Managing Priorities
• Strategic Planning

Language (Other than English):

None

Travel Requirement:

0% - 25%

PHYSICAL, MENTAL DEMANDS and WORKING CONDITIONS

Position Type

Office-based

Teaches / trains others regularly

Frequently

Travel regularly from the office to various work sites or from site-to-site

Occasionally

Works primarily out-of-the office selling products/services (sales employees)

Never

Physical work site required

Yes

Lifting: up to 10 pounds

Constantly

Lifting: 10 to 25 pounds

Occasionally

Lifting: 25 to 50 pounds

Rarely

Disclaimer: The job description has been designed to indicate the general nature and essential duties and responsibilities of work performed by employees within this job title. It may not contain a comprehensive inventory of all duties, responsibilities, and qualifications required of employees to do this job.
Compliance Requirement: This job adheres to the ethical and legal standards and behavioral expectations as set forth in the code of business conduct and company policies.
As a component of job responsibilities, employees may have access to covered information, cardholder data, or other confidential customer information that must be protected at all times.  In connection with this, all employees must comply with both the Health Insurance Portability Accountability Act of 1996 (HIPAA) as described in the Notice of Privacy Practices and Privacy Policies and Procedures as well as all data security guidelines established within the Company’s Handbook of Privacy Policies and Practices and Information Security Policy. 
Furthermore, it is every employee’s responsibility to comply with the company’s Code of Business Conduct. This includes but is not limited to adherence to applicable federal and state laws, rules, and regulations as well as company policies and training requirements.

Pay Range Minimum:

Pay Range Maximum:

Base pay is determined by a variety of factors including a candidate’s qualifications, experience, and expected contributions, as well as internal peer equity, market, and business considerations.  The displayed salary range does not reflect any geographic differential Highmark may apply for certain locations based upon comparative markets.

Highmark Health and its affiliates prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities and prohibit discrimination against all individuals based on any category protected by applicable federal, state, or local law.

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