Manager, Software Engineering - Machine Learning (Shenzhen Based)

Our Journey

ShopBack started as a spark of inspiration one night in 2014 when Henry and Joel were brainstorming ideas in Henry’s car. That lightbulb moment — earning Cashback while shopping online — was just the beginning. Fueled by the countless possibilities, the team locked themselves in a hotel room for 24 hours to code the very first prototype. Their mission? To revolutionize shopping by helping advertisers market more cost-effectively, while making every purchase more rewarding for shoppers.

Today, ShopBack is the leading shopping, rewards, and payments platform in Asia-Pacific, empowering 45 million shoppers across 12 markets. With 20,000+ partners and over half a million transactions daily, we’re redefining the way the world shops. As we expand globally, we’re looking for adventurous, driven individuals to help us build The World’s Most Rewarding Way to Shop.

Note: This role is based in Shenzhen and will require the incumbent to be based onsite, 5 days a week.

Your Adventure Ahead

• Utilize Machine Learning: Own and drive the roadmap to enhance our products and improve the shopping experience for both users and merchants. This includes leveraging machine learning in areas such as recommendations, personalization, risk, fraud detection, search, and more.
• Roadmap Ownership: Drive the roadmap and execute initiatives with or without a dedicated Product Manager.
• Subject Matter Expertise: Be a subject matter expert in a specific ML domain while maintaining a solid understanding of product and user challenges.
• Handle Ambiguity: Navigate and resolve ambiguous problem definitions effectively.
• Metrics Driven: Understand critical business and product metrics, apply the right tools and technologies, and drive efforts to positively influence those metrics.
• Promote Data Awareness: Cultivate a data-aware culture by using data to develop metrics, uncover insights, and detect patterns. Conduct both offline and online experiments, and assess their outcomes using data.
• Experimentation Culture: Foster a fast-paced, high-iteration experimental culture to test and refine solutions quickly.
• Collaboration: Work effectively with cross-functional partners and stakeholders to set and achieve optimal outcomes.
• Leadership: Be both highly technical and an effective people manager.
• Team Performance: Measure the impact of your team, set clear goals and expectations, and communicate them effectively.
• Performance Management: Recognize individual contributions, ensure team members meet expectations, and handle performance management seriously and thoughtfully.

Essentials to Succeed

• 5+ years of machine learning experience in the internet industry, with expertise in modeling and statistical modeling
• 3+ years of experience managing high-performance teams.
• Significant prior success as a machine learning engineer, solving challenging problems at scale.
• English fluency, both in written and verbal communication, is required for effective collaboration within cross-functional and international teams.
• Full-stack experience in data collection, aggregation, analysis, visualization, productization, and monitoring of machine learning products.
• Experience with massive data processing platforms such as Hadoop, Spark, etc.
• Strong skills in Python, machine learning, and deep learning libraries (Pytorch and Tensorflow)
• An understanding of the value derived from getting results early and iterating
• Strong desire to solve tough problems with scientific rigor at scale
• Passion to answer Product/Engineering questions with data

ShopBackers' DNA

Grit - We tackle all challenges head-on, working together to solve problems and achieve success.

Hunger - We value hard work, and having relentless drive.

Speed - We move fast and have a bias for action, all to deliver maximum impact.

Impact - We focus on results, always aiming for the best possible outcomes and timelines.

Growth - We embrace a growth mindset, constantly striving to learn, improve, and excel in our roles.

Exclusively for ShopBackers

Career progression paths and opportunities to take on greater challenges that help you realise your ambitions.

Be part of a winning team on a journey to global scale.

Competitive compensation based on your performance.

Candid, open, and collaborative culture where feedback is valued, for everyone to grow and improve every day.

Work-From-Anywhere benefit to enable you to thrive personally and professionally.

ShopBack is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate on the basis of race, color, religion, sexual orientation, national origin, age, disability, genetic information, veteran status, or any other protected status under applicable laws. Join our team and help us make a difference!