Manager, Software QA Engineering & Reliability

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Your Role:

We are seeking a highly experienced Manager of Quality Engineering who will lead the Quality function for an Exposure Management product with a strong focus on automation-first strategy, observability-driven quality insights, and data-backed decision making. This role is responsible for scaling test automation, strengthening release reliability, improving customer experience, and establishing a culture of engineering excellence across teams.

Your Opportunity:

• Define and execute the long-term Quality Engineering vision, aligned with product and engineering goals.
• Establish an automation-first culture, ensuring test automation is embedded into CI/CD and development workflows.
• Drive strategic initiatives in performance testing, security validation, observability, and production readiness.
• Own the automation roadmap across UI, API, performance, integration, and end-to-end testing.
• Increase automation coverage and ensure automation is a gatekeeper for every release.
• Strengthen CI/CD pipelines by integrating AI-driven test creation, self-healing automation, and continuous validation.
• Identify and introduce the right automation tools (Playwright, Postman, JMeter, etc.).
• Implement and enhance observability practices using logs, metrics, traces, and synthetic monitoring.
• Partner with DevOps/SRE to improve error budgets, reliability scorecards, SLO/SLA tracking, and early incident detection.
• Drive real-time production quality visibility through dashboards (Datadog, New Relic, Grafana, Elastic).
• Lead RCA processes and implement systemic fixes to reduce repeat issues/incidents.
• Build a monthly Quality Insights report for leadership with actionable recommendations.
• Use metrics to optimize team performance, raise quality standards, and guide investment decisions.
• Strengthen release governance with quality gates, smoke automation, performance checks, and risk-based testing.
• Ensure predictable, stable, and low-defect releases across environments.
• Drive continuous improvements in regression cycles, test planning, automation strategy, and environment readiness.
• Collaborate with Engineering, Product, UX, DevOps, and Support to embed quality early in the lifecycle.
• Influence technical designs by advocating for testability, reliability, and observability.
• Serve as the Quality representative in roadmap discussions, quarterly planning, and architecture reviews.
• Lead, mentor, and grow a team of QA engineers, SDETs, automation architects, and analysts.
• Build a culture of accountability, innovation, and continuous learning.
• Enable the team with training in automation, performance, observability tools, and AI-driven testing.

• Define, track, and present data-driven quality metrics such as:

  • Automation coverage

  • Escaped defect rate

  • Release reliability score

  • Regression stability

  • User experience metrics

  • Performance baselines & SLAs

  • Incident trends

What You'll Need:

• 7 –10+ years of experience in Quality Engineering, including 2–5 years leading teams.
• Deep expertise in test automation frameworks, CI/CD pipelines, and cloud-based SaaS delivery.
• Strong understanding of observability tools (Datadog, Grafana).
• Hands-on experience with performance testing tools (JMeter, K6, etc).
• Strong command over quality metrics, reporting, and KPI-driven decision making.
• Excellent communication and stakeholder management skills.

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