Manager, Solutions Architect CST (Remote, USA)

Grafana Labs seeks a dynamic Manager for our Solutions Architects team, one who shares our enthusiasm for driving successful business outcomes in the observability domain. As a Manager of Solutions Architects, you will help lead a distinguished group of technologists, adept at leveraging Grafana products. You will collaborate directly with our key clients to deploy and enhance Grafana technologies, championing observability best practices. You will also work directly with the Professional Services leadership team to drive continuous improvement and operational rigor.

This role will collaborate closely with Sales, Support, Customer Success, and Product teams to build resilient observability solutions aligned with customer and business objectives. This role involves crafting Statements of Work (SOWs), advocating for technological advancements to the Products team, resourcing and managing customer projects, driving operational scale, and managing customer escalations.

Responsibilities

• As a member of the Grafana Professional Services team, you will manage a team of Solutions Architects, ensuring members are effectively utilized and driving successful customer outcomes.
• Ensure team success in designing and building outcomes on the Grafana technology stack.
• Build educational programs that enhance customer capabilities of the Grafana technology stack.
• Advise on sales strategies that drive high adoption rates, improved renewal percentages, and ultimately increased revenue.
• Build lasting customer relationships to enable them to be Grafana advocates and referenceable customers.

Basic Qualifications

• 3+ years of managing a Solutions Architecture team in a related space
• 5+ years design/implementation/consulting experience with distributed applications
• 3+ years of experience in infrastructure architecture, database architecture, applications, and networking, or similar technologies.
• 2+ years of experience in technology/software pre-sales or technical consulting
• Located in CST
• Working knowledge of software development tools and methodologies
• Presentation skills with comfort speaking to customers and executives 

Preferred Qualifications

• Experience building/maintaining observability solutions
• Excellent communications and writing skills.
• K8’s
• Linux experience (2+ years in a company)
• Shell scripting, API knowledge
• Observability (monitoring) as a background would be huge

In the US, the Base compensation range for this role is $174,000 - $214,000. Actual compensation may vary based on level, experience, and skillset as assessed in the interview process. Benefits include equity, bonus (if applicable) and other benefits listed here.*Compensation ranges are country specific. If you are applying for this role from a different location than listed above, your recruiter will discuss your specific market’s defined pay range & benefits at the beginning of the process