Assist in team building, client relationship development, and delivering operational excellence while ensuring compliance and exceeding client expectations.
You will assist in leading the process of 1) building a complete and competent team; 2) developing meaningful needs-based relationship with clients; and 3) delivering operational excellence to all clients.
Responsibilities:
- Team Building
- Recruiting, training, and developing associates
- Workforce planning regarding skill development and cross training
- Managing associate performance for the long term
- Building a winning culture consistent with company values
- Client Relationship Development
- Understanding clients wants and needs and delivering services that meet those needs
- Ensuring that we are making responsible promises to clients
- Addressing and problem-solving client concerns in real time
- Promoting and marketing the business and additional services to clients
- Operational Excellence
- Ensuring that we are keeping all of our promises to clients
- Ensuring all services exceed client expectations
- Maintaining the facility and equipment in working order
- Ensuring compliance with governing laws and regulations
Qualifications
- Bachelor’s degree or equivalent combination of training and experience
- Five years management experience
- A passion for service and love of dogs
- A high level of self-awareness and willingness to change
- A demonstrated ability to work effectively as part of a team
- Excellent verbal and written communications skills
- The ability to plan at least six months in advance
- An ability to multi-task
- High level of attention to detail
- Proficiency in Microsoft Office Suite and Internet savvy
Biscuits & Bath New York, New York, USA Office
New York, NY, United States
Similar Jobs
Artificial Intelligence • Healthtech • Machine Learning • Natural Language Processing • Real Estate
Leads the healthcare SMB sales motion by managing Account Executives and SDRs, owning pipeline and revenue targets, developing prospecting and sales playbooks, forecasting in Salesforce, coaching teams, partnering cross-functionally, and recruiting additional staff. The role requires building scalable sales processes, improving lead conversion, sharing market insights, and driving growth in a fast-scaling SaaS organization.
Top Skills:
Salesforce
HR Tech • Information Technology • Professional Services • Sales • Software
Lead and develop an outbound SMB sales team in a SaaS environment. Responsibilities include recruiting, coaching, prospecting, pipeline and forecast management in Salesforce, quota achievement, full-cycle sales, customer relationship management, industry networking, and communicating market insights to cross-functional teams.
Top Skills:
HrisSaaSSalesforce
HR Tech • Information Technology • Professional Services • Sales • Software
Manage and expand a portfolio of midmarket SaaS accounts by identifying upsell opportunities, conducting consultative sales, forecasting pipeline, and achieving revenue targets. The role uses the MEDDPICC framework, builds trusted client relationships, and collaborates with Customer Success, Renewal Managers, and Sales Engineers to drive expansion and client success.
Top Skills:
Gong EngageHrisLinkedin Sales NavigatorSalesforce
What you need to know about the NYC Tech Scene
As the undisputed financial capital of the world, New York City is an epicenter of startup funding activity. The city has a thriving fintech scene and is a major player in verticals ranging from AI to biotech, cybersecurity and digital media. It also has universities like NYU, Columbia and Cornell Tech attracting students and researchers from across the globe, providing the ecosystem with a constant influx of world-class talent. And its East Coast location and three international airports make it a perfect spot for European companies establishing a foothold in the United States.
Key Facts About NYC Tech
- Number of Tech Workers: 549,200; 6% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: Capgemini, Bloomberg, IBM, Spotify
- Key Industries: Artificial intelligence, Fintech
- Funding Landscape: $25.5 billion in venture capital funding in 2024 (Pitchbook)
- Notable Investors: Greycroft, Thrive Capital, Union Square Ventures, FirstMark Capital, Tiger Global Management, Tribeca Venture Partners, Insight Partners, Two Sigma Ventures
- Research Centers and Universities: Columbia University, New York University, Fordham University, CUNY, AI Now Institute, Flatiron Institute, C.N. Yang Institute for Theoretical Physics, NASA Space Radiation Laboratory
