Assist in team building, client relationship development, and delivering operational excellence while ensuring compliance and exceeding client expectations.
You will assist in leading the process of 1) building a complete and competent team; 2) developing meaningful needs-based relationship with clients; and 3) delivering operational excellence to all clients.
Responsibilities:
- Team Building
- Recruiting, training, and developing associates
- Workforce planning regarding skill development and cross training
- Managing associate performance for the long term
- Building a winning culture consistent with company values
- Client Relationship Development
- Understanding clients wants and needs and delivering services that meet those needs
- Ensuring that we are making responsible promises to clients
- Addressing and problem-solving client concerns in real time
- Promoting and marketing the business and additional services to clients
- Operational Excellence
- Ensuring that we are keeping all of our promises to clients
- Ensuring all services exceed client expectations
- Maintaining the facility and equipment in working order
- Ensuring compliance with governing laws and regulations
Qualifications
- Bachelor’s degree or equivalent combination of training and experience
- Five years management experience
- A passion for service and love of dogs
- A high level of self-awareness and willingness to change
- A demonstrated ability to work effectively as part of a team
- Excellent verbal and written communications skills
- The ability to plan at least six months in advance
- An ability to multi-task
- High level of attention to detail
- Proficiency in Microsoft Office Suite and Internet savvy
Biscuits & Bath New York, New York, USA Office
New York, NY, United States
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