Margin Specialist

We are building an elite team, applying frontier technologies to the world’s biggest financial problems. We’re looking for bold thinkers. Sharp problem-solvers. Builders who are wired to make an impact. Robinhood isn’t a place for complacency, it’s where ambitious people do the best work of their careers. We’re a high-performing, fast-moving team with ethics at the center of everything we do. Expectations are high, and so are the rewards. 

We're looking for a motivated self-starter to be a part of our Margin Operations team. You'll be an integral part of a cross-functional clearing operations team working with many key players throughout our brokerage organization.

This role is based in our Lake Mary, FL, Chicago, IL, New York, NY or Denver, CO office(s), with in-person attendance expected at least 3 days per week.

At Robinhood, we believe in the power of in-person work to accelerate progress, spark innovation, and strengthen community. Our office experience is intentional, energizing, and designed to fully support high-performing teams. 

• Take ownership of critical daily Margin processes such as handling complex transactions and comprehensive reviews of customer accounts to ensure applicable regulations and industry best practices are adhered to.
• Partner with customer facing teams to address escalated inquiries and exception handling of margin accounts.
• Escalate and address high-risk or abnormal user activities, with a focus on trend analysis and timely resolutions. 
• Seek out opportunities and contribute meaningfully to enhancing operational efficiencies and delivering a great customer experience related to our margin offering. 
• Use AI and data driven decision making to collaborate on ongoing enhancements or innovative new solutions to department policies and procedures. 
• Apply a detailed working knowledge of Margin operations and regulatory requirements, along with fluency in Artificial Intelligence, to amplify your impact. 

• Deep knowledge of retail brokerage account operations, regulations related to margin transactions and partnerships with customer facing teams
• Demonstrated history of operational excellence - leveraging AI in various capacities to implement automation, build out new processes, and explore data sets with limited support needed
• Extreme attention to detail, combined with courageous accountability for driving results
• Ability to combine speed with thoughtfulness to learn quickly, think critically and apply problem-solving skills to resolve escalated issues and solve complex issues.
• Self-motivated, with a bias for action and able to thrive in an entrepreneurial environment 
• FINRA Series 7 with desire to obtain Series 24

• Challenging, high-impact work to grow your career.
• Performance-driven compensation with multipliers for outsized impact, bonus programs, equity ownership, and 401(k) matching.
• Best-in-class benefits to fuel your work, including 100% paid health insurance for employees with 90% coverage for dependents.
• Lifestyle wallet — a highly flexible benefits spending account for wellness, learning, and more.
• Employer-paid life & disability insurance, fertility benefits, and mental health benefits.
• Time off to recharge including company holidays, paid time off, sick time, parental leave, and more!
• Exceptional office experience with catered meals, events, and comfortable workspaces.