Marketing Operations Rep.

Company Description
It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today - ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.
Job Description
ServiceNow is looking for a Marketing Operations Analyst to support how Marketing uses and operates its core campaign and content management capabilities.
This role exists to make go-to-market operations and resource management solutions work better for the people using them every day. You'll help bring order, clarity, and follow-through to how requests come in, how work moves forward, and how teams know what to expect. When something is unclear, broken, or stuck, this role helps figure out what's really going on and gets it to the right place.
You'll work closely with cross-functional teams to keep operations running smoothly and to make sure Marketers have a reliable, predictable experience as we continue to evolve how we plan, execute, and measure work globally.
What you get to do in this role

• Be a go-to operational contact for marketers who need help navigating campaign and content management processes
• Take in requests, questions, and issues, ask the right follow-up questions, and clarify what's needed
• Help ensure work follows a clear, consistent process so people know where to go and what to expect
• Coordinate with partners to move work forward and close the loop
• Keep track of what's in progress and help make status visible so teams aren't left guessing
• Support the day-to-day operation of internal tools that help Marketing plan and manage work
• Notice patterns in questions or issues and flag opportunities to simplify processes or clarify guidance
• Provide lightweight guidance when needed to help teams use tools and processes correctly
• Help reduce noise, confusion, and unnecessary escalation by bringing consistency and follow-through to operations

Qualifications

• 2-4 years of experience in a business operations, analyst, or coordination role
• Comfort working across teams and helping untangle unclear or incomplete requests
• Strong organizational skills and attention to detail
• Clear, practical communication style and the ability to stay calm when others are frustrated
• Experience working with enterprise tools
• A mindset that values consistency, clarity, and follow-through
• Interest in how good processes and clean operations help teams scale and work more effectively over time
• Bachelor's degree or equivalent practical experience

For positions in this location, we offer a base pay of $79,600 - $123,400, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.
Additional Information
Work Personas
We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here . To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.
Equal Opportunity Employer
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
Accommodations
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance.
Export Control Regulations
For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
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