Associate, Digital Engagement

| Remote
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About Us:

Cityblock Health is the first tech-driven provider for communities with complex needs—bringing better care to where it’s needed most, block by block. Founded in 2017 on the premise that “health is local” and based in Brooklyn, we are backed by Alphabet’s Sidewalk Labs along with some of the top healthcare investors in the country.

Our mission is to improve the health of underserved communities. Importantly, our solutions are designed specifically for Medicaid and lower-income Medicare beneficiaries, and we meet our members where they are, bringing care into the home and neighborhoods through our community-based care teams and Virtual Care offerings.

In close collaboration with community-based organizations, local providers, and leading health plans, we are reorganizing the health system to focus on what matters to our members. Equipped with world-class, custom care delivery technology, we deliver personalized primary care, behavioral health, and social services to deliver a radically better experience of care for every member and community we serve.

Over the next year, we’ll grow quickly to bring better care to many more members and their communities. To do this, we need people who, like us, believe that everyone should have good care for what matters to them, in their community. 

Our work is grounded in a belief in the power of a diverse community. To close gaps in care and advance equity in the communities we serve, we have to start with making our own team diverse and inclusive. Our ways of working are characterized by creativity, collaboration, and mutual learning that comes from bringing together a community from diverse backgrounds and perspectives. We strive to ensure that every person on the Cityblock team, and every Cityblock member, feels supported and included as a part of our community.

Our Values:

  • Aim for Understanding
  • Be All In
  • Bring Your Whole Self
  • Lean Into Discomfort
  • Put Members First

About the Role:

The Engagement team is looking for a Digital Associate to support member engagement campaigns. 

In this role, you will be responsible for managing, executing and supporting digital campaigns across email, SMS, direct mail, and web to drive member engagement. Our ideal candidate will be passionate about learning new systems, has excellent attention to detail, and excels at multitasking. 

In this role, you will work on the Engagement team and play a critical role in the work we do to improve clinical outcomes for our members. You will have the opportunity to collaborate with stakeholders from teams across several different projects and markets, getting exposure to many different parts of the organization. 

On a daily basis, you will maintain a production calendar for email, SMS, and direct mail. You will run the production processes within our digital platforms, building, copyediting, and QAing the email and SMS messages. You will maintain our lists and audience segmentation, and become our expert on the platforms and their functionalities. You will partner with our creative team and our vendor partners to implement new email templates, and manage performance reporting to help our teams understand what’s working best.

Requirements for the Role:

  • At least 2 years running production for email and text programs, including industry best practices for email creative and templates, segmentation, dynamic content, and testing
  • At least 2 years experience copywriting for consumer-facing audiences (voters, members, donors, constituents, patients, etc) 
  • At least 2 years experience updating websites through CMS platforms 
  • At least 2 years experience managing audience lists and segmentation efforts 
  • At least 2 years experience managing analysis of metrics 
  • Unbearable attention to detail
  • Excellent written and verbal communication skills 
  • Excellent spelling, grammar, and proofreading skills
  • Light HTML/CSS experience -- enough to troubleshoot in the platforms when needed 
  • Ability to communicate across internal stakeholder and external vendor teams virtually

How We Define Success:

  • In 30 days ....
    • Fully onboard to the digital platforms (LuxSci, TextLine, Formstack, Commons, CMS), understanding: 
      • How to pull a list in Commons and import to platforms 
      • How to manage unsubscribes across LuxSci, TextLine, and Commons 
      • How to build a message in LuxSci and Textline 
      • How to update basic CMS modules 
    • Run full QA process on email and SMS platforms; begin hitting send without close oversight 
    • Build an operational form in LuxSci and in FormStack; integrate into CMS
  • In 60 days and beyond …
    • Create a process for production requests across all project and market teams to scale our impact
    • Build out transparent, easy-to-understand editorial production calendar across several project teams
    • Manage queue of requests and appropriately prioritize projects
    • Build simple reporting processes across stakeholder teams
    • Integrate new email templates into LuxSci 
    • Design testing process, in collaboration with Director and consultant teams

Nice to Have, But Not Required:

  • Experience in a high growth technology company
  • Experience with healthcare data 
  • Experience with LuxSci or Textline 
  • Experience running direct mail programs

What We’d Like From You:

  • A resume and/or LinkedIn profile 
  • A short cover letter, please!

Cityblock values diversity as a core tenet of the work we do and the populations we serve. We are an equal opportunity employer, indiscriminate of race, religion, ethnicity, national origin, citizenship, gender, gender identity, sexual orientation, age, veteran status, disability, genetic information, or any other protected characteristic.

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We do not accept unsolicited resumes from outside recruiters/placement agencies. Cityblock will not pay fees associated with resumes presented through unsolicited means.

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Technology we use

  • Engineering
  • Product
    • PythonLanguages
    • ScalaLanguages
    • SqlLanguages
    • ReactLibraries
    • Node.jsFrameworks
    • PostgreSQLDatabases
    • Google AnalyticsAnalytics
    • LookerAnalytics
    • ConfluenceManagement
    • JIRAManagement

Location

Cityblock is committed to flexible work. Due to the COVID-19 pandemic, most of our business team is operating remotely.

An Insider's view of Cityblock Health

What's something quirky about your company?

There's a slack channel for everything - plants, podcasts, cooking, baking, hiking, Peloton - I love it

Tina

Implementation Manager

How does the company support your career growth?

My manager and I do monthly check-ins on career development during our 1:1s. This has been a great opportunity to address areas I'd like to improve and set up an action plan.

Jose

Senior Software Engineer

What are Cityblock Health Perks + Benefits

Cityblock Health Benefits Overview

To properly care for our members and advance equity in the communities we serve, we believe our own team must be diverse and inclusive. We take to heart what it means to bring your whole self and actively work to build representation, build belonging and advance justice. Our goal is to ensure everyone at Cityblock feels respected, celebrated, and part of our community.

Culture
Volunteer in local community
Partners with Nonprofits
Friends outside of work
Intracompany committees
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Diversity
Documented equal pay policy
Dedicated Diversity/Inclusion Staff
Highly diverse management team
Diversity manifesto
Someone's primary function is managing the company’s diversity and inclusion initiatives
Diversity Employee Resource Groups
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
Company Equity
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Vacation & Time Off Benefits
Generous PTO
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Relocation Assistance
Home Office Stipend for Remote Employees
Professional Development Benefits
Lunch and learns
Cross functional training encouraged
Promote from within
Customized development tracks
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