Stack Overflow
Empowers the world to develop technology through collecting knowledge.

Community Manager at Stack Overflow (Greater NYC Area, NY)

Sorry, this job was removed at 11:19 a.m. (EST) on Wednesday, March 6, 2019
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At its core, Stack Overflow is made up of the communities who create the content on our sites and help solve each other’s problems. From our flagship technical site to our more niche communities for chefs and hikers and worldbuilders, our communities really are what we’re all about. If they are healthy and they grow, so do we.

Our community managers are the primary caretakers of those communities. They support and nurture existing communities, learn what those communities need in order to grow and thrive, and identify what new policies and features will help our network get stronger.

What you'll do

  • Help invent new (and refine existing) ways to build and strengthen communities, turning site-by-site learning into holistic, network-wide processes
  • Mentor communities built around topics ranging from math to cooking (many will be foreign to you)
  • Review community activities and answer technical, interpersonal, and/or moderation-based questions
  • Mediate conflicts between parties who might never agree with one another, but who share the common goal of building informative Q&A communities
  • Handle escalated moderator and user issues that arise on the sites
  • Identify and develop leaders and evangelists in communities who can help their sites flourish, and mentor those users so sites need you less
  • Research the factors that drive site success in order to understand what’s needed to help sites grow
  • Write blog and meta posts to help communicate our goals and the reasoning behind changes and features
  • Analyze the rules and policies that drive our community-building engine and work with developers and product managers to ensure the software supports those policies
  • Identify ways to automate and streamline processes related to community support, moderation, and monitoring site health

Skills & Requirements

  • Fluency in written and spoken English is required. Proficiency in written Japanese, Russian, Portuguese, or Spanish would be a plus
  • An active Stack Overflow or Stack Exchange profile is nice, but what we’re really looking for is meaningful experience building any kind of online community - it does not need to be on Stack Exchange sites
  • Self-motivated, with ability to get stuff done with little supervision – yes, everyone says that, but it’s crucial for distributed, evolving teams
  • Enthusiastic, energetic, outgoing and positive (even in the face of hostility or negativity)
  • Extremely strong communication skills, with the ability to write clearly and compellingly on both self-identified and assigned topics
  • Mastery of diplomacy and persuasion skills (with a little amateur behavioral psychology thrown in for good measure)
  • Ability to express disagreement clearly while making sure to engage in interpersonal conflict safely and respectfully
  • Some aptitude and interest in areas such as psychology, political science, economics, sociology, or the humanities in general
  • Comfort with analytics and process – community management can be hands-on and touchy-feely, but we need our model to scale, too

Also note:

  • We don’t consider applications without cover letters - please make sure to include yours, and make sure to tell us what about Stack Overflow (and not just the role) interests you in working here. We promise - we read every single one.

What you’ll get in return:

  • Flexible hours
  • 20 days paid vacation + holidays
  • Completely free health insurance - no copay, no premiums (US residents)
  • Generous parental leave (10-16 weeks at 100% pay), family care leave, and unlimited sick days
  • Employees will never be poked with a sharp stick

If you want to work remotely…. We’ll help you set up a great home office, with an ergonomic chair, standing desk, and any other equipment you need to do your job.

If you want to work in our office… You’ll get your own private office in our headquarters in New York City, and enjoy additional benefits like free lunch every day prepared by our own in-house chefs, transportation reimbursement, and all the espresso you can drink.

About Stack Overflow

Stack Overflow is the largest, most trusted online community for developers to learn, share their knowledge, and build their careers. More than 50 million professional and aspiring programmers visit Stack Overflow each month to help solve coding problems, develop new skills, and find job opportunities.

We partner with businesses to help them understand, hire, engage, and enable the world's developers. Our products and services are focused on developer marketing, technical recruiting, market research, and enterprise knowledge sharing.

We believe in hiring smart people and getting out of their way. We have an office in New York with some of the best amenities of any New York startup, and we have people who work remotely all over the world. We keep meetings and ceremony to an absolute minimum.

What we value:

  • Servant Leadership: We lead by empowering and inspiring people to do their best work, not by micromanaging. We hire smart people, set them up for success, then get out of their way.
  • Collaboration: The best products are created when people from different backgrounds and disciplines work closely together in an environment of respect and trust.
  • Transparency: Trust is built on openness and transparency. If there is not a good reason to keep it a secret, we share it. For example, we share our complete engineering salary formula.
  • Inclusion: We do our best work when we can be our whole selves at work. We’re committed to policies and benefits that support people, and leaders who foster an open and inclusive culture.

Diverse teams build better products.

Legally, we need you to know this: 
Stack Exchange, Inc. does not discriminate in employment matters on the basis of race, color, religion, gender identity or expression, national origin, age, military service eligibility, veteran status, sexual orientation, marital status, disability, or any other protected class. We support workplace diversity.

But we want to add this:
We strongly believe that diversity contributes to a broader collective perspective that will consistently lead to a better company and better products. We are working hard to increase the diversity of our team wherever we can and we actively encourage everyone to consider becoming a part of it.

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What are Stack Overflow Perks + Benefits

Stack Overflow Benefits Overview

From the beginning, Stack Overflow’s mission has been to be the best place anyone has ever worked. We make an extra effort to provide everything a person could ever want in a company, from completely free medical insurance to a professional development budget. Stack Overflow truly cares about our employees as people, and we have provided benefits that reflect how people really live.

Volunteer in local community
Partners with nonprofits
OKR operational model
Open office floor plan
Employee resource groups
Quarterly engagement surveys
Employee awards
Flexible work schedule
Stack has employees all over the world across many departments. It is flexible, and employees can generally work the hours they choose as long as they discuss it with their managers.
Remote work program
Before the pandemic, we were 40% remote. Today, we’re 90% remote So long as your timezone works for your team, work where you want.
Dedicated diversity and inclusion staff
Mandated unconscious bias training
Diversity employee resource groups
ERGs such as: - Black and Brown - Asian Pacific Islanders - LGBTQ+ - Mental Illness Neurodiversity - Allyship - & more
Hiring practices that promote diversity
Health Insurance & Wellness Benefits
Disability insurance
Dental insurance
Stack Overflow covers 100% of the costs of preventative care, including x-rays for you and your family!
Vision insurance
Our vision plan cover you and your family with a $150 credit towards lenses or frames each year for after a $20 copay for an eye exam.
Health insurance
Stack Overflow covers 100% of the medical costs, from prescriptions to copays to major medical events (such as births!) through an employer-funded HRA for you and your family!
Life insurance
Employees are provided a $50,000 life insurance policy, with no premiums associated. If you would like supplemental insurance over and above that, a small amount will be deducted from your paycheck.
Wellness programs
In addition to reimbursing up to $150 per month toward gym memberships or fitness class costs, we host virtual yoga sessions.
Mental health benefits
Stack Overflow partners with Bravely as the first step to getting what employees need to stay engaged, productive, and motivated at work with on-demand confidential professional coaching.
Transgender health care benefits
Abortion travel benefits
Financial & Retirement
Stack Overflow provides a Roth IRA and Regular 401(K) options for our employees.
401(K) matching
Stack Overflow matches 100% of employee contributions up to 3% on earnings and 50% of employee contributions between 3% and 5% of earnings. The company match is vested immediately.
Company equity
As Stack Overflow isn’t public, employees are provided stock options upon their start, and then issued more upon later in their tenure for evergreen or promotion grants.
Performance bonus
Child Care & Parental Leave Benefits
Childcare benefits
Stack Overflow allows employees to participate in a DCA (Dependent Care Account), and employees can put up to $5,000 a year pre-taxed toward expenses for day camps, preschool, or au pair fees.
Generous parental leave
For employees who have worked here a year, Stack Overflow provides 16 weeks at 100% pay. This goes for adoptions, too. Upon their return to work, new parents can expense up to $500 for take-out meals.
Family medical leave
Stack Overflow provides 12 weeks of unpaid time, and also 7 days of paid leave per 12-month period in order to provide care for a family member who requires it of the employee.
Adoption Assistance
We assist our employees by offering financial assistance in the adoption of a child. We'll reimburse up to $5,000 to use towards legal expenses, adoption agencies or other adoption professional fees.
Return-to-work program post parental leave
Vacation & Time Off Benefits
Generous PTO
Each US employee at Stack Overflow earns 20 vacation days on a regular accrual schedule per paycheck. Upon reaching the third year of employment, employees earn 25 days per year.
Paid volunteer time
Stack Overflow provides 4 days paid volunteer days per year.
By each 5th year of employment, they’ve earned dedicated time to relax and reset! Stack Overflow provides 4 weeks of paid time off and 1 week of credit added to your account.
Paid holidays
Stack Overflow provides paid time off on all major federal holidays.
Paid sick days
Stack Overflow has unlimited sick days, though if employees are out more than a consecutive seven days, they could be eligible for Short Term Disability Leave and covered through our insurance.
Bereavement leave benefits
Office Perks
Commuter benefits
Stack Overflow provides $130 toward commuter fees each month. Employees can choose between most NYC public transportation options include a monthly unlimited MetroCard (most common).
Company-sponsored outings
Since so many teams have members who operate across many locations, department meet-ups are typically scheduled annually.
Free daily meals
Stack Overflow provides a wide selection from our partner that delivers delicious and nutritious lunches each day the office is open.
Free snacks and drinks
If lunches weren’t enough for you, Stack Overflow also provides fully stocked pantry shelves ("Snack Overflow"), fresh fruit, fridges, and cabinets for all breakfast and snack needs.
Company-sponsored happy hours
Fitness stipend
Stack Overflow reimburses up to $150 per month toward gym memberships, fitness classes, or equipment costs.
Home-office stipend for remote employees
Remote employees will also be provided with a one-time reimbursable allowance to purchase office furniture, monitor, and computer peripherals.
Professional Development Benefits
Job training & conferences
Each employee is eligible for reimbursement for continuing education, conferences, etc. to advance their skills and knowledge each year.
Tuition reimbursement
Stack Overflow provides reimbursement to employees who have been employed for 6 months with education assistance benefits tax-free each year for undergraduate or graduate courses that qualify.
Promote from within
Continuing education stipend
Continuing education available during work hours
We offer monthly half-days dedicated to employees' professional and skills development time. There are three separate series: personal, professional, and company development days.
Online course subscriptions available
Customized development tracks
Paid industry certifications
Personal development training

Additional Perks + Benefits

We really think about the experiences of our employees and how we can make lives easier. Little things like the remote employee holiday party stipend, or the take out reimbursement for new parents - these are small gestures, but show how we really understand our employees and support them in each aspect of their lives. Stack Overflow truly believes in everyone being able to bring their full selves to work.

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