CRM Marketing Operations Coordinator
As an operations coordinator on the CRM marketing team, you'll play an instrumental role in how SeatGeek communicates with its customers.
You'll be experimenting with email and push marketing programs of every flavor - lifecycle, triggered, periodic, ad-hoc, etc. You'll help project-manage and deploy our retention messaging strategy at every stage, including template design and markup, QA, and campaign configuration, as well as follow-up reporting and optimization.
What you'll do
- Own the production process of email and push campaigns, including email template development, campaign creation, QA, and deployment
- Optimize CRM campaigns through A/B testing
- Collaborate cross-functionally with a variety of internal teams, such as creative, client services and customer support
- Become an expert in all things involving email markup (HTML/CSS), deliverability and push notification capabilities (push action buttons, etc.)
- Track and report on deliverability and email list health metrics
- Monitor the CRM Calendar and triage incoming requests
Who you are
- 6+ months of experience in Email markup (HTML/CSS, templating syntax, etc.) and CRM software (e.g. Iterable, Braze, Simon Data, Marketo etc.)
- Exceptional attention to detail that can catch even the most minor mistake
- Strong project and time management skills, ability to juggle many campaigns and requests at once
- Knowledge of A/B testing best practices
- Proactive self-starter with ownership mentality, that is always ideating more ways to be operationally efficient
- Strong collaboration skills and ability to explain technical jargon in simple, human terms
- Basic visual design skills a plus (Figma, Sketch, etc.)
Perks
- Equity stake
- Flexible work environment, allowing you to work as many days a week in the office as you'd like or 100% remotely
- A WFH stipend to support your home office setup
- Flexible PTO
- Up to 16 weeks of paid family leave
- 401(k) matching program
- Health, vision, dental, and life insurance
- Annual subscriptions to Headspace, Ginger.io, and One Medical
- $120 a month to spend on tickets to live events
- Annual subscription to Spotify, Apple Music, or Amazon music
SeatGeek is committed to providing equal employment opportunities to all employees and applicants for employment regardless of race, color, religion, creed, age, national origin or ancestry, ethnicity, sex, sexual orientation, gender identity or expression, disability, military or veteran status, or any other category protected by federal, state, or local law. As an equal opportunities employer, we recognize that diversity is a positive attribute and we welcome the differences and benefits that a diverse culture brings. Come join us!