Snap Inc. is a camera company. We believe that reinventing the camera represents our greatest opportunity to improve the way people live and communicate. Our products empower people to express themselves, live in the moment, learn about the world, and have fun together.
We’re looking for a Digital Ad Support Lead to join Snap Inc! As a member of the Digital Ad Support team, you will be an efficiency expert, making data driven decisions as you oversee queue management, quality assurance all while keeping an eye on client experience. You will use your expert level knowledge in digital advertising: campaign optimization, programmatic ad buying and auction marketplace dynamics to handle escalations from the team. Working from our New York City office, you’ll collaborate with our Sales teams to drive revenue and performance for advertisers on Snap and develop our support strategy.
What you’ll do:
Coordinate day-to-day service delivery of support operations against quality and efficiency
Proactively anticipate trends and development ahead of new features and build out relevant new policies or changes to existing policies
Mentor, manage and lead a team of Specialists and Senior Specialists
Handle high priority and urgent cases involving issues such as campaign delivery, third party tracking and Snap Pixel
Develop and coordinate training for the team, improving existing processes and supporting new product releases
Partner with other teams such as Sales and Ad Product Quality to drive educational outreach and cross-functional implementations
Manage scheduling, attendance, and general administration of individual contributors
Work closely with a network of global vendors and provide operational oversight on workflows.
Knowledge, Skills & Abilities:
Excellent written and verbal skills with strong interpersonal skills
Expert in programmatic ad buying and auction marketplace dynamics
Expert in tracking pixels and third-party measurement
Bachelor’s degree or relevant experience in Marketing, Advertising, STEM, or related field
5+ years experience in digital advertising, including but not limited to technical troubleshooting, campaign optimization, and measurement
3+ year people management
Team player with a demonstrable track record of leadership
3+ years working in Zendesk, Salesforce or other CRM.
Customer obsessed with a passion for supporting Snapchatters, Businesses and Sales
Proven project management skills; identifying problems areas, designing solutions, and driving them to completion
Experience working within a global team, and vendors
Passion for Snapchat, and up for the challenge of building something from the bottom up
At Snap, we believe that having a team of diverse backgrounds and voices working together will enable us to create innovative products that improve the way people live and communicate. Snap is proud to be an equal opportunity employer, and committed to providing employment opportunities regardless of race, religious creed, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, pregnancy, childbirth and breastfeeding, age, sexual orientation, military or veteran status, or any other protected classification, in accordance with applicable federal, state, and local laws. If you have a disability or special need that requires accommodation, please don’t be shy and contact us at [email protected].
Our Benefits: Snap Inc. is its own community, so we’ve got your back! We do our best to make sure you and your loved ones have everything you need to be happy and healthy, on your own terms. Our benefits are built around your needs and include paid maternity & paternity leave, comprehensive medical coverage, emotional and mental health support programs, and compensation packages that let you share in Snap’s long-term success!