Director of Product Marketing

| Greater NYC Area | Remote
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About MaestroQA

Our vision is to help companies become more customer-centric by providing them with a central source of insights on their customer experience.

Our mission is to do this by elevating those who speak to customers all day -- namely customer service teams -- and ensuring their voice and insights are driving key decisions in their companies. With the accelerating shift to digital, customer support teams are becoming the consumer’s main human contact within an organization. This gives them the power to have a major impact on revenue and retention.

MaestroQA makes omnichannel quality assurance software for modern support teams. Etsy, Mailchimp, Peloton, Zendesk, and more use MaestroQA to improve agent performance, optimize CX processes, unlock business-level insights, and enable amazing customer experiences—all while improving the metrics that matter like retention, revenue, and CSAT.

Location: Remote - U.S. Based

About the role:

What makes this role unique and exciting is the opportunity to own the narrative and positioning for MaestroQA in this burgeoning category that aims to disrupt the existing Experience Management industry. The Director of Product Marketing will play a central role in shaping our messaging and strategy around new feature and product releases, as well as building out our competitive differentiation.

Another major function of this product marketing role will be setting the foundation for this department within marketing and building out the processes and team. This position will receive strategic support and collaboration across the company. Someone who feels energized by the challenge of building something new will thrive in this role.

The key focus areas to start will be:

  • Providing excellent customer, market, and competitor research and analysis
  • Refining our positioning statement and turning it into compelling messaging across various Demand Generation mediums
  • Deliver high-impact content, including campaign assets, collateral, and sales enablement materials to support each stage of the buyer's journey

Qualifications

  • Excellent written communication skills with ability to translate product capabilities into business value
  • A track record of executing high quality research and crafting compelling messaging
  • Understanding of the buyer's journey and enterprise sales process (Force Management, Sandler, etc.)
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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • JavascriptLanguages
    • PythonLanguages
    • SqlLanguages
    • ReactLibraries
    • Node.jsFrameworks
    • MongoDBDatabases
    • PostgreSQLDatabases
    • AmplitudeAnalytics
    • ClubhouseManagement
    • WebflowCMS
    • HubSpotCRM
    • IntercomCRM
    • SalesforceCRM
    • SendGridEmail
    • OutReachEmail

Location

We're located right in between Union Square and Washington Square - easily accessible from any part of the city with plenty of lunch options!

What are MaestroQA Perks + Benefits

Culture
Volunteer in local community
Partners with Nonprofits
Friends outside of work
Eat lunch together
Intracompany committees
Daily sync
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Documented equal pay policy
Highly diverse management team
Diversity manifesto
Mean gender pay gap below 10%
Diversity Employee Resource Groups
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Dental Benefits
Vision Benefits
Health Insurance Benefits
Wellness Programs
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
Company Equity
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Return-to-work program post parental leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Generous PTO
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Happy Hours
Pet Friendly
Home Office Stipend for Remote Employees
Professional Development Benefits
Job Training & Conferences
Lunch and learns
Cross functional training encouraged
Promote from within
Time allotted for learning
Online course subscriptions available
Customized development tracks

Additional Perks + Benefits

In addition to all of the awesome perks described above, every employee receives $50 a month to go out to dinner with someone else on the team. MaestroQA is an incredibly close knit group of people that enjoys getting to know each other and spending time together!

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